Virus and Spyware Removal Guides, uninstall instructions

What is 24x7 Help?

24x7 Help is an application developed by Crawler LLC. This program interactively alerts computer users regarding potential computer issues and provides access to support services. Note that while this program may seem legitimate and potentially useful, many PC users refer to 24x7 Help as malware, a virus, or spyware.

These negative associations are made since many Internet users feel that they did not willingly install this program, and yet it appeared in their tray icon regardless. This program is not strictly considered a computer virus or malware, however, it adds little functionality and is categorised as adware or a potentially unwanted application (PUA).

What is My Safe PC 2014?

My Safe PC 2014 is a fake antivirus program, which reports non-existent security infections in order to scare unsuspecting PC users into purchasing a useless 'full version'. This bogus program originates from a family of fake security scanners called FakeRean.

Common sources of fake antivirus programs such as these are infected email messages, drive-by downloads, and malicious websites.

After successful infiltration, My Safe PC 2014 modifies the registry entries of the infected operating system and configures itself to start automatically on each system Startup. When the computer starts, the victim observes My Safe PC 2014 performing a 'security scan' and generating large lists of supposedly-detected high-risk malware and viruses.

What is Latvijas Republikas Satversmes Aizsardzības Birojs?

The Latvijas Republikas Satversmes Aizsardzības Birojs message, "UZMANIBUI Jūsu dators ir bloķēts zemāk norādīto drošibas apsvērumu dēl", blocks computer screens and demands payment of a 50 LVL fine using paysafecard in order to unlock the system. This is a scam.

This message is not sent by any legitimate authorities from Latvia - it is a ransomware virus created by cyber criminals. The main purpose of this fake screen-blocking message is to extort money from unsuspecting PC users who fall the trickery and pay the bogus fine.

Note that paying this fine equivalent to sending your money to cyber criminals. This message makes false accusations of law infringements, such as watching child pornography, downloading and distributing copyrighted music and video files, etc., in order to scare PC user into paying the bogus fine.

What is Antiviral Factory 2013?

Antiviral Factory 2013 is a rogue antivirus program aimed to extort money from unsuspecting PC users who are deceived by fake security scans and go on to purchase a so-called 'full version'.

This program is created by cyber criminals - it infiltrates users' computers via 'exploit kits', which are distributed using infected email messages, malicious websites, and drive-by downloads. It then imitates legitimate antivirus software.

Antiviral Factory 2013 modifies the registry entries of the infected operating system and configures itself to start automatically on each system start-up.

Furthermore, it blocks execution of all installed software and disables the Task Manager. After successful infiltration, this bogus security scanner begins 'scanning' the system for security infections. After some time, it delivers a large list of supposedly-detected high-risk malware and viruses.

What is PC Defender 360?

PC Defender 360 is a rogue antivirus program created by cyber criminals. The main purpose of this fake security scanner is to scare unsuspecting PC users into believing that their computers are infected with high-risk malware, and then encouraging them to purchase a useless program.

This bogus program infiltrates users' computers using 'exploit kits', which are proliferated using infected email messages, malicious websites, and drive-by downloads. After successful infiltration, PC Defender 360 imitates a genuine antivirus program by starting a fake security scan.

After a few minutes, the rogue program generates a large list of supposedly-detected malware and viruses and demands payment for the full version of the program, which purportedly eliminates the 'detected' security threats. In fact, none of the detected security infections exist - PC Defender 360 is a scam, which attempts to trick PC users into buying the 'full version'.

What is PRISM?

The NSA Internet Surveillance Program PRISM, Computer Crime Prosecution Section message, "Your computer has been locked due to suspicions of illegal content downloading and distribution", blocks computer screens and demands payment of a $300 fine using MoneyPak in order to unlock the system.

This is a scam. The message is not related to any legitimate authorities from the USA - it is a ransomware virus created by cyber criminals.

The main purpose of this screen-locking message is to scare unsuspecting PC users into paying a bogus fine by making false accusations of law infringements, such as downloading or distributing copyrighted content, watching child pornography, etc.

What is Comandancia General de Policia?

The following message is a scam and should not be trusted: Comandancia General de Policía and Unidad de Investigaciones Especiales (UIES), "¡ATENCIÓN! Su ordenador personal ha sido bloqueado por razones de seguridad vistos los motivos abajo detallados". This is a scam created by cyber criminals.

This message is not sent by any legitimate authorities from Ecuador - it is a ransomware virus aimed to extort money from unsuspecting PC users who believe the deceptive law infringement notices and pay the bogus fine.

Computer users from Ecuador should be aware that no authorities or organizations, internationally, use computer screen-blocking messages to collect fines for any law violations.

This particular ransomware demands payment of a bogus USD $100 fine (using Ukash) for alleged law violations (watching prohibited pornography, distributing copyrighted content, etc.) Note that paying this fine is equivalent to sending your money to cyber criminals.

What is Policia Judiciária de Portugal?

The Policia Judiciária de Portugal and Unidade Especial de Policia message, "ATENÇÃO! O seu computador pessoal está bloqueado por razões de segurança, pelas seguintes razões", blocks computer screens and demands payment of a 100 Euro fine (using paysafecard or Ukash) in order to unblock the system.

This is a scam. This type of message is called 'ransomware' and is created by cyber criminals to scare unsuspecting PC users from Portugal into paying a bogus fine for alleged law violations (watching pornography involving minors, using or distributing copyrighted music and video files, etc.)

PC users from Portugal should be aware that no authorities, internationally, use screen-blocking messages to collect fines for any law violations. Paying the fine as ordered by this message (screenshot below) is equivalent to sending your money to cyber criminals.

What is Ministerul Afacerilor Interne?

The Ministerul Afacerilor Interne message, "ATENTIE! Calculatorul Dvs este blocat din motivele de securitate specificate mai jos", blocks computer screens and demands payment of a RON 300 fine (using Ukash or paysafecard) for alleged law violations. This is a scam.

This message is not sent by any legitimate authorities from Romania - it is a ransomware virus created by cyber criminals.

The main purpose of this scam is to extort money from unsuspecting PC users who believe the false accusations (watching pornography involving minors, distributing copyrighted music or video files, etc.) and pay the bogus fine. PC users from Romania should be aware that paying this fine is equivalent to sending their money to cyber criminals.

What is Secretaría de Seguridad Pública (SSP)?

The following message is a scam and should not be trusted: Secretaría de Seguridad Pública (SSP), Procuraduría General de la República (PGR) and Agencia Federal de Investigación (AFI), "¡ATENCIÓN! Su ordenador personal ha sido bloqueado por razones de seguridad vistos los motivos abajo detallados".

The message blocks computer screens and demands payment of a MXN $2000 fine in order to unblock the system. This message is not sent by any legitimate authorities from Mexico - it is a ransomware virus created by cyber criminals.

The main purpose of this fake message is to scare unsuspecting PC users from Mexico into paying a fake fine (using paysafecard and Ukash) for alleged law infringements such as watching prohibited pornography, using or distributing copyrighted music and video files, etc.