FileSendSuite Toolbar

What is hp.myway.com?

FileSendSuite is a deceptive application developed by Mindspark Interactive Network (now known as IAC Applications). FileSendSuite claims to enhance Internet browsing by easing the file sharing process. Therefore, many users believe that this app is legitimate and useful.

In fact, FileSendSuite often infiltrates systems without permission. Furthermore, it stealthily modifies web browser options. For these reasons, FileSendSuite is categorized as a potentially unwanted program (PUP) and a browser hijacker.

Following successful infiltration, FileSendSuite modifies the Internet Explorer, Google Chrome, and Mozilla Firefox new tab URL, default search engine, and homepage options by assigning them to hp.myway.com. These changes may not seem significant, however, users are unable to revert them.

FileSendSuite continues to reassign these settings when attempts are made to change them. Therefore, users are unable to return browsers to their previous states and are forced to visit hp.myway.com when they search via the URL bar or simply open a new browser tab. This significantly diminishes the web browsing experience.

This behavior is very common to browser-hijacking applications. By promoting various websites (mostly fake search engines), PUPs help developers to generate revenue. Although it is currently unconfirmed if FileSendSuite tracks browsing activity, most other browser hijackers do.

They record various user-system information (for example, IP addresses, website URLs visited, pages viewed, search queries, etc.) that might contain personal details.

Developers later share the collected data with third parties to generate revenue. These people (potentially, cyber criminals) generate revenue by misusing personal information. Therefore, the presence of data-tracking apps can lead to serious privacy issues. We strongly recommend that you uninstall the FileSendSuite browser hijacker immediately.

Threat Summary:

Name	FileSendSuite browser hijacker
Threat Type	Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab
Symptoms	Manipulated Internet browser(s) settings (homepage, default Internet search engine, new tab settings). User's are forced to visit hijacker's website and search the Internet using their search engines.
Distribution methods	Deceptive pop-up ads, free software installers (bundling), fake flash player installers.
Damage	Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites.
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FileSendSuite's developers have released dozens of browser-hijacking applications, all of which are identical to FileSendSuite. The list of examples includes (but is not limited to) NewNoteCenter, FileConvertOnline, RecipeHub, MyMapsExpress, and TrackaPackage. 

These applications offer different functionality, but have identical behavior. In fact, all browser-hijacking applications have an identical purpose: to generate revenue for the developers.

They deliver no significant value for regular users, promote various websites (by causing unwanted redirects or modifying web browser settings), and record various user-system information (which is later sold to third parties).

Some browser hijackers generate intrusive online advertisements (via the "Pay Per Click" advertising model) that conceal underlying content (significantly diminishing the web browsing experience), and might also redirect to malicious websites or even run scripts that download and install malware/PUPs.

Therefore, even accidental clicks can result in high-risk computer infections. As mentioned above, PUPs promote fake search engines. These sites also generate revenue for the developers. The behavior of fake search engines and PUPs barely differs. Fake search engines also promote other dubious sites (by generating fake results), generate ads, and record data.

Research shows that, as with intrusive ads, fake search results can also lead to malicious websites. Therefore, using a fake Internet search engine is very risky.

How did FileSendSuite install on my computer?

FileSendSuite is free for anyone to download on its official website. Be aware, however, that browser-hijacking applications are also distributed using a deceptive marketing method called "bundling" and the aforementioned intrusive ads. Bundling is stealth installation of third party apps with regular software/apps.

Developers know that users often rush and skip download/installation steps. Therefore, they hide bundled apps within the "Custom" or "Advanced" settings of these processes. Skip these settings and clicking various ads often leads to inadvertent installation of PUPs such as FileSendSuite.

How to avoid installation of potentially unwanted applications?

PUPs are distributed using intrusive ads and the "bundling" method. Therefore, be cautious when browsing the Internet and downloading/installing software. Never click online ads, no matter how tempting they seem. Criminals put a great deal of time and effort into designing these ads.

Therefore, it is virtually impossible to determine if they originate from the visited (legitimate) websites. Furthermore, carefully analyze each download/installation step (using the "Custom/Advanced" settings) and opt-out of all additionally-included programs.

Download your software from official sources only and, if possible, by selecting the direct download URL rather than via third party downloaders. These tools often bundle additional software and using them is very risky. The key to computer safety is caution.

Website promoting FileSendSuite browser hijacker:

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Quick menu:

• What is hp.myway.com?
• STEP 1. Uninstall FileSendSuite application using Control Panel.
• STEP 2. Remove hp.myway.com redirect from Internet Explorer.
• STEP 3. Remove FileSendSuite browser hijacker from Google Chrome.
• STEP 4. Remove hp.myway.com homepage and default search engine from Mozilla Firefox.
• STEP 5. Remove hp.myway.com redirect from Safari.
• STEP 6. Remove rogue plug-ins from Microsoft Edge.

FileSendSuite browser hijacker removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window: look for any recently-installed suspicious applications (for example, "File Send Suite Internet Explorer..."), select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted programs that cause browser redirects to the hp.myway.com website, scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.

FileSendSuite browser hijacker removal from Internet browsers:

Video showing how to remove browser redirects:

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious extensions, select these entries and click "Remove".

Change your homepage:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.

Change your default search engine:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "myway".

Optional method:

If you continue to have problems with removal of the filesendsuite browser hijacker, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "FileSendSuite" and other recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Change your homepage:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present, click the three vertical dots icon and select “Remove”.

Change your default search engine:

To change your default search engine in Google Chrome: Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list, look for "Ask Web Search", and when located, click the three vertical dots near this URL and select "Remove from list".

Optional method:

If you continue to have problems with removal of the filesendsuite browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions" and remove "FileSendSuite", and all other recently-installed browser plug-ins.

Change your homepage:

To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.

Change your default search engine:

In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "myway"
Right-click on the found preferences and select "Reset" to restore default values.

Optional method:

Computer users who have problems with filesendsuite browser hijacker removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active and click Safari menu, then select Preferences...

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.

Change your homepage and new tab settings:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".

Change your default Internet search engine:

To change your default search engine in Microsoft Edge: Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon near it and select "Disable".

Optional method:

If you continue to have problems with removal of the filesendsuite browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

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