How to remove the TrackaPackage browser hijacker?
Written by Tomas Meskauskas on (updated)
What is hp.myway.com?
TrackaPackage is developed by Mindspark Interactive Network. It is advertised as an app that helps users to track their shipments quickly and easily. TrackaPackage is a browser hijacker. It is because this app changes browser's settings to promote a fake search engine (hp.myway.com). Also, it collects various information.
Typically, users do not remember installing browser hijackers/users download and install them unintentionally. Therefore, apps of this type (including the TrackaPackage browser hijacker) are called potentially unwanted applications (PUAs).
In most cases, browser hijackers promote fake search engines by changing browser's settings such as the address of a default search engine, homepage, and new tab. Therefore, users of browsers that have some browser hijacker installed on them are forced to visit a specific address when they open enter search queries into the URL bar, open a browser or new tab.
As mentioned in the first paragraph, TrackaPackage promotes the hp.myway.com address (there are many other apps that promote it), the address of a fake search engine. Most fake search engines show results generated by other (legitimate) search engines.
However, sometimes they generate misleading results, display unwanted ads, etc. In one way or another, fake search engines should not be used.
Usually, the address of a fake search engine can be removed from browser's settings only when a browser hijacker that promotes it is no longer installed: it is common for browser hijackers to be designed to prevent users from restoring their original settings.
One more reason to not to trust the TrackaPackage app (or any other browser hijacker) is that this app can access various browsing-related information and may be capable of accessing sensitive data as well. Usually, browser hijackers target Internet Protocol addresses, entered search queries, addresses of visited pages, geolocations, and (or) other browsing data.
However, in some cases, apps of this type can read personal information such as passwords, credit card details, telephone numbers, etc. Moreover, their developers could misuse collected information for marketing purposes, sell it to third parties (potentially cyber criminals) or monetize it in other ways.
Either way, it is not safe to have browser hijackers installed on browsers or computers. If there is one installed, then it should be removed as soon as possible.
| Name | TrackaPackage browser hijacker |
| Threat Type | Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab |
| Detection Names (Installer) | Avast (Win32:UnwantedSig [PUP]), AVG (Win32:UnwantedSig [PUP]), ESET-NOD32 (A Variant Of Win32/Toolbar.MyWebSearch.AY Potentially Unwanted), Kaspersky (Not-a-virus:HEUR:WebToolbar.Win32.Agent.gen), Full List Of Detections (VirusTotal) |
| Detection Names (trackapackage[.]net) | Quttera (Malicious), SCUMWARE.org (Malware), Full List Of Detections (VirusTotal) |
| Browser Extension(s) | TrackaPackage |
| Supposed Functionality | Shipment tracking |
| Affected Browser Settings | Homepage, new tab URL, default search engine |
| Promoted Domain | hp.myway.com |
| Serving IP Address (hp.myway.com) | 23.7.101.30 |
| Symptoms | Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines. |
| Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers. |
| Damage | Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
In conclusion, browser hijackers force users to use their fake search engines, collect information related to browsing activities (or even personal information), or generate revenue for their developers in some another way. Either way, apps of this type are useless to their users and can cause them various issues.
More examples of apps like TrackaPackage are Santa APP, SuperPDFSearch and PDFSearchly. If an app of this type is already installed, then it should be removed as soon as possible.
How did TrackaPackage install on my computer?
One of the most popular ways to distribute potentially unwanted applications is to bundle them together other programs, mainly with programs that are free. Users download and install bundled applications when they do not opt out unwanted offers/change the settings or untick checkboxes that are available in downloaders and installers.
Typically, offers to download or install unwanted apps can be declined using "Advanced", "Custom", "Manual", or other settings, or checkboxes.
Another way deceptive way to distribute PUAs is to design advertisements to run certain scripts that would download or install unwanted software after being clicked. It is worthwhile to mention that such advertisements appear mostly on questionable, shady websites.
How to avoid installation of potentially unwanted applications?
Downloaders and installers that setups that have come checkboxes in the, or settings like "Custom", "Advanced" should be always checked for offers to download or install bundled applications. Programs, files should be downloaded from official websites (and via direct download links).
It is strongly advisable to avoid using third party downloaders, installers, unofficial pages, Peer-to-Peer networks (e.g., torrent clients, eMule), etc. It is common for them to be used to distribute potentially unwanted apps.
Additionally, it is advisable to avoid clicking on ads that appear on questionable pages: those advertisements can be designed to promote shady pages or cause unwanted downloads, installations. If a browser has some unwanted, unknown or suspicious extensions, add-ons or plug-ins installed on it, then those apps should be removed.
Pr programs of this kind that are installed on the operating system should be uninstalled too. If your computer is already infected with TrackaPackage, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this browser hijacker.
Installation setup of TrackaPackage browser hijacker:
Download page for TrackaPackage (Internet Explorer):
Download page for TrackaPackage (Mozilla Firefox):
Notification saying that TrackaPackage can access certain data:
Instant automatic malware removal:
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Quick menu:
- What is hp.myway.com?
- STEP 1. Uninstall TrackaPackage application using Control Panel.
- STEP 2. Remove TrackaPackage browser hijacker from Google Chrome.
- STEP 3. Remove hp.myway.com homepage and default search engine from Mozilla Firefox.
- STEP 4. Remove hp.myway.com redirect from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove hp.myway.com redirect from Internet Explorer.
TrackaPackage browser hijacker removal:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window: look for any recently installed suspicious applications (for example, "TrackaPackage Internet Explorer..."), select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted applications (which cause browser redirects to the hp.myway.com website), scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.
TrackaPackage browser hijacker removal from Internet browsers:
Video showing how to remove browser redirects:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "TrackaPackage" and other recently-installed suspicious browser add-ons, and remove them.
Change your homepage:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, disable TrackaPackage, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present click on the three vertical dots icon and select “Remove”.
Change your default search engine:
To change your default search engine in Google Chrome: Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "Ask Web Search" when located click the three vertical dots near this URL and select "Remove from list".
Optional method:
If you continue to have problems with removal of the trackapackage browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "TrackaPackage", as well as all other recently installed browser plug-ins.
Change your homepage:
To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window disable TrackaPackage, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.
Change your default search engine:
In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the 
button.
Optional method:
Computer users who have problems with trackapackage browser hijacker removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active and click Safari menu, then select Preferences...
In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.
Change your homepage and new tab settings:
Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".
Change your default Internet search engine:
To change your default search engine in Microsoft Edge: Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon 
near it and select "Disable".
Optional method:
If you continue to have problems with removal of the trackapackage browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".
Change your homepage:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.
Change your default search engine:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "hp.myway".
Optional method:
If you continue to have problems with removal of the trackapackage browser hijacker, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Summary:
A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.
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