How to remove the MyDocsHere toolbar

What is hp.myway.com?

There are many browser hijackers designed by Mindspark, including MyDocsHere. This app hijacks browsers by assigning certain settings to hp.myway.com (the address of a fake search engine). It is possible that this app might also be capable of collecting various data.

Typically, users do not download or install apps such as MyDocsHere intentionally and, therefore, they are categorized as potentially unwanted applications (PUAs).

Typically, PUAs classified as browser hijackers promote fake search engines by assigning associated addresses as the homepage, new tab and default search engine. MyDocsHere assigns the settings to hp.myway.com so that users are forced to visit this site when they open a browser, new tab, or enter search queries into the URL bar.

Fake search engines do not generate any unique results and display those generated by other search engines, or they include links to dubious web pages in their results. In any case, never trust these bogus search engines. Note that most browser hijackers prevent users from removing the fake search engine addresses from browser settings.

Therefore, the browser hijacker must be uninstalled to change them. In this case, MyDocsHere must be removed to prevent hp.myway.com from being opened. Furthermore, apps of this type often gather browsing-related information. For example, addresses of visited websites, entered search queries, geolocations, and IP addresses.

They might also record personal, sensitive information. The developers sell the information to third parties (potentially, cyber criminals), or misuse it in other ways.

Therefore, browser hijackers such as MyDocsHere should never be downloaded or installed, since they can cause problems relating to privacy and browsing safety, and users might even become victims of identity theft.

Threat Summary:

Name	MyDocsHere browser hijacker
Threat Type	Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab.
Detection Names	Avast (Win32:UnwantedSig [PUP]), AVG (Win32:UnwantedSig [PUP]), ESET-NOD32 (Win32/Toolbar.MyWebSearch.BA Potentially Unwanted), Kaspersky (Not-a-virus:HEUR:WebToolbar.Win32.Agent.gen), Full List Of Detections (VirusTotal).
Browser Extension(s)	MyDocsHere
Supposed Functionality	This app supposedly includes a set of productivity applications.
Affected Browser Settings	Homepage, new tab URL, default search engine.
Promoted Domain	hp.myway.com
Serving IP Address (hp.myway.com)	23.2.10.129
Symptoms	Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines.
Distribution methods	Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage	Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites.
Malware Removal (Windows)	To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

More examples of PUAs designed by Mindspark are MyTelevisionHQ, SimplePackageFinder and MapMyWayFree. Most browser hijackers supposedly include various features, improve the browsing experience, and are useful in other ways, however, they are designed only to generate revenue for the developers and can cause serious problems.

How did MyDocsHere install on my computer?

In some cases, browser hijackers and other PUAs are downloaded from their websites, however, users often download and install them unintentionally when the apps are included into the set-ups of other programs as 'additional offers'. The offers can be declined in "Advanced", "Custom" and other options/settings of the set-ups, however, many users fail to check these.

This software distribution method is known as "bundling". In some cases, unwanted downloads and installations are caused through clicking deceptive advertisements that run certain scripts.

How to avoid installation of potentially unwanted applications

Do not use Peer-to-Peer networks (eMule, torrent clients and so on), unofficial pages, various third party downloaders, installers, etc. to download or install software and files. They are often used to distribute unwanted or malicious software. Programs and files should be downloaded only from official websites and via direct links.

Check all settings such as "Advanced", "Manual, and "Custom" and decline offers to download or install unwanted software before completing the process. Do not click intrusive ads that appear on dubious pages, since they can open rogue sites or execute scripts that cause download/installation of unwanted software.

Remove all unwanted, suspicious/unknown extensions, add-ons and plug-ins installed on the browser immediately. The same applies to software of this kind that is installed on the operating system. If your computer is already infected with MyDocsHere, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this browser hijacker.

Installation setup of MyDocsHere browser hijacker:

Notification stating that MyDocsHere can read and change certain data:

Website promoting MyDocsHere browser hijacker (Google Chrome):

Website promoting MyDocsHere browser hijacker (Internet Explorer)

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Quick menu:

• What is hp.myway.com?
• STEP 1. Uninstall MyDocsHere application using Control Panel.
• STEP 2. Remove hp.myway.com redirect from Internet Explorer.
• STEP 3. Remove MyDocsHere browser hijacker from Google Chrome.
• STEP 4. Remove hp.myway.com homepage and default search engine from Mozilla Firefox.
• STEP 5. Remove hp.myway.com redirect from Safari.
• STEP 6. Remove rogue plug-ins from Microsoft Edge.

MyDocsHere browser hijacker removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window: look for any recently installed suspicious applications (for example, "MyDocsHere Internet Explorer..."), select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted applications that cause browser redirects to the hp.myway.com website, scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.

MyDocsHere browser hijacker removal from Internet browsers:

Video showing how to remove browser redirects:

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".

Change your homepage:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.

Change your default search engine:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "hp.myway".

Optional method:

If you continue to have problems with removal of the mydocshere browser hijacker, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "MyDocsHere" and other recently-installed suspicious browser add-ons, and remove them.

Change your homepage:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, disable MyDocsHere, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present, click on the three vertical dots icon and select “Remove”.

Change your default search engine:

To change your default search engine in Google Chrome: Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "Ask Web Search", when located click the three vertical dots near this URL and select "Remove from list".

Optional method:

If you continue to have problems with removal of the mydocshere browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "MyDocsHere", as well as all other recently installed browser plug-ins.

Change your homepage:

To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window disable MyDocsHere, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.

Change your default search engine:

In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the button.

Optional method:

Computer users who have problems with mydocshere browser hijacker removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active and click Safari menu, then select Preferences...

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.

Change your homepage and new tab settings:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".

Change your default Internet search engine:

To change your default search engine in Microsoft Edge: Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon near it and select "Disable".

Optional method:

If you continue to have problems with removal of the mydocshere browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

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