TechAgent Adware

What is TechAgent?

TechAgent is a potentially unwanted program (PUP) that supposedly provides 24/7 computer technician support. Initially, this functionality may seem legitimate and useful, however, due to rogue behavior, TechAgent is classed as adware, since it is likely to infiltrate systems without users’ permission, continually track Internet browsing activity, and deliver various intrusive online advertisements.

TechAgent records Internet Protocol (IP) addresses, website URLs visited, pages viewed, search queries entered into search engines, and other similar data. This information might include personally identifiable details that developers of TechAgent share with third parties (who misuse private data to generate revenue).

Therefore, the presence of an information-tracking application on your system might lead to serious privacy issues or even identity theft. In addition, TechAgent employs a 'virtual layer' to generate pop-up, banner, coupon, and other similar advertisements, none of which originate from users' visited websites and conceal underlying content.

This significantly diminishes the web browsing experience. Furthermore, displayed advertisements often lead to malicious websites - clicking them risks further high-risk adware or malware infections. Therefore, we strongly advise you to uninstall TechAgent adware immediately.

TechAgent is very similar to hundreds of other adware-type applications including Sports Score, Counterflix, RealTimeLeads, and especially 24x7 Help.

All claim to provide functions to supposedly improve the web browsing experience, however, adware-type programs simply collect personally identifiable information, deliver intrusive online advertisements, and occasionally cause unwanted browser redirects.

The purpose of apps such as TechAgent is to generate revenue for the developers. They are mostly useless for regular users.

How did TechAgent install on my computer?

Adware-type programs are often distributed using a deceptive software marketing method called 'bundling' - stealth installation of potentially unwanted programs with regular software.

Developers know that many users do not express enough caution when downloading and installing apps and intentionally conceal PUPs within the 'Custom/Advanced' settings of the download/installation processes. Skipping this section often leads to inadvertent installation of bogus programs such as TechAgent.

How to avoid installation of potentially unwanted applications?

This situation can be prevented by taking two simple steps. Firstly, closely analyze each step of the download/installation processes using the 'Custom' or 'Advanced' settings. Secondly, opt-out of all additionally-included programs, decline all offers to download/install third party programs, and never allow set-ups to modify settings that are irrelevant to the installation.

TechAgent adware installer set-up:

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Quick menu:

• What is TechAgent?
• STEP 1. Uninstall TechAgent application using Control Panel.
• STEP 2. Remove TechAgent adware from Internet Explorer.
• STEP 3. Remove TechAgent ads from Google Chrome.
• STEP 4. Remove 'Ads by TechAgent' from Mozilla Firefox.
• STEP 5. Remove TechAgent ads from Safari.
• STEP 6. Remove rogue plug-ins from Microsoft Edge.

TechAgent adware removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window, look for "TechAgent", select this entry and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program that causes TechAgent ads, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove TechAgent adware from Internet browsers:

At time of research, TechAgent did not install its browser plug-ins on Internet Explorer, Google Chrome, or Mozilla Firefox, however, it was bundled with other adware. Therefore, you are advised to remove all potentially unwanted browser add-ons from your Internet browsers.

Video showing how to remove potentially unwanted browser add-ons:

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Optional method:

If you continue to have problems with removal of the ads by techagent, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Optional method:

If you continue to have problems with removal of the ads by techagent, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Optional method:

Computer users who have problems with ads by techagent removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active, click Safari menu, and select Preferences....

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Optional method:

If you continue to have problems with removal of the ads by techagent, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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