MyTransitGuide Toolbar
Written by Tomas Meskauskas on (updated)
What is MyTransitGuide?
Created by Mindspark Interactive Network Inc, MyTransitGuide is a rogue browser toolbar claiming to provide users with train and bus routes, subway maps, bus timetables, and other public transport-related information. Although this functionality may seem legitimate and useful, be aware that MyTransitGuide is categorized as a redirect virus or browser hijacker.
The developers of this rogue application employ a deceptive software marketing method called 'bundling' to install MyTransitGuide on Internet browsers without users' permission.
Bundling is a way to stealthily distribute applications together with other software, and therefore, most users inadvertently install MyTransitGuide during download of free software from freeware download websites.
Most popular freeware download websites such as download.com, softonic.com, and soft32.com employ small download programs (called 'installers', 'download managers', 'download clients', etc.) to monetize their free services and traffic.
These programs offer installation of advertised (according to the developers, '100% virus-free') browser add-ons together with the chosen free software. Thus, reckless download and installation of freeware often leads to high-risk adware or malware infections.
Following successful infiltration on Internet browsers (Internet Explorer and Mozilla Firefox), MyTransitGuide assigns the homepage and default search engine settings of these browsers to ask.com. It is highly probable that using ask.com as your default search engine will lead to further computer infections.
For these reasons, you are strongly advised to eliminate MyTransitGuide from your Internet browsers.
| Name | MyTransitGuide Browser Hijacker |
| Threat Type | Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab |
| Symptoms | Manipulated Internet browser(s) settings (homepage, default Internet search engine, new tab settings). User's are forced to visit hijacker's website and search the Internet using their search engines. |
| Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake flash player installers. |
| Damage | Internet browsing tracking (potential privacy issues), displaying of unwanted ads, redirects to shady websites. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
MyTransitGuide is similar to many rogue browser add-ons that use bundling as an installation method. DailyLocalGuide, SuddenlyMusic, and OnlineMapFinder are just a few examples among many others.
These browser plug-ins (including MyTransitGuide) are useless to the user - their purpose is to generate revenue by enforcing unwanted browser redirects and delivering intrusive online ads. Although MyTransitGuide poses no direct virus threat, most users are redirected without their consent.
If you experience unwanted browser redirects, or feel that your default search engine, homepage, and new tab URL have been changed to ask.com - follow the removal instructions provided to remove this browser hijacker from your system.
Deceptive installer used in MyTransitGuide toolbar distribution:
Instant automatic malware removal:
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Quick menu:
- What is MyTransitGuide?
- STEP 1. Uninstall MyTransitGuide application using Control Panel.
- STEP 2. Remove MyTransitGuide redirect from Internet Explorer.
- STEP 3. Remove MyTransitGuide homepage and default search engine from Mozilla Firefox.
- STEP 4. Remove MyTransitGuide redirect from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
MyTransitGuide browser hijacker removal:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window: look for "MyTransitGuide Internet Explorer Toolbar", select this entry and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted programs (which cause browser redirects to the search.tb.ask.com website), scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.
MyTransitGuide browser hijacker removal from Internet browsers:
Video showing how to remove browser redirects (Windows OS):
Video showing how to remove MyTransitGuide browser hijacker using Combo Cleaner (Mac OS):
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for "MyTransitGuide", and "Toolbar BHO", select these entries and click "Remove".
Change your homepage:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window, remove hxxp://home.tb.ask.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.
Change your default search engine:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "Ask Web Search".
Optional method:
If you continue to have problems with removal of the mytransitguide browser hijacker, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "MyTransitGuide" (and other recently-installed browser plug-ins).
Change your homepage:
To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window, remove hxxp://home.tb.ask.com and enter your preferred domain, which will open each time you start Mozilla Firefox.
Change your default search engine:
In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "ask.com"
Right-click on the found preferences and select "Reset" to restore default values.
Optional method:
Computer users who have problems with mytransitguide browser hijacker removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active and click Safari menu, then select Preferences...
In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.
Change your homepage and new tab settings:
Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".
Change your default Internet search engine:
To change your default search engine in Microsoft Edge: Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon 
near it and select "Disable".
Optional method:
If you continue to have problems with removal of the mytransitguide browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Summary:
A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.
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