Jandarma Genel Komutanlığı Virus

What is Jandarma Genel Komutanlığı?

The Jandarma Genel Komutanlığı message, "DİKKAT! Sizin kişisel bilgisayar güvenlik hususunda aşagıdakı nedenlerle bloke edilmiş", blocks computer screens demanding payment of a 100 Euro fine using Ukash to unblock users' systems. This is a scam. The message is not sent by any legitimate authorities from Turkey - it is a ransomware virus created by cyber criminals.

The main purpose of this screen-blocking message is to scare unsuspecting PC users into paying a bogus fine for alleged law violations (watching pornography involving minors, using or distributing copyrighted video and music files, etc.)

This particular ransomware virus originates from a family called Urausy, and after successful infiltration, this security threat blocks users' desktops and disables Windows features, which would otherwise allow termination of the fake message.

Cyber criminals responsible for creating this scam use a 48-hour countdown timer to create a false sense or urgency - stating that a criminal case will be opened unless the fine is paid within the given time.

Computer users from Turkey should be aware that no authorities or organizations (including Jandarma Genel Komutanlığı) use computer screen-blocking messages to collect fines for any law violations. Messages of this type are known as 'ransomware' and are widely used by cyber criminals.

If you see a message supposedly sent by Jandarma Genel Komutanlığı, ordering payment of a fine in order to unblock your PC, your computer is infected with a ransomware virus. Do not pay the fine - it is a scam.

A variant of this ransomware virus:

Update 2015/02/05 - Cyber criminals have updated the design of Jandarma Genel Komutanlığı ransomware virus:

Cyber criminals responsible for creating ransomware viruses from the Urausy family use localized variants of the deceptive screen-blocking messages to target victims from various countries. Such localization is possible since these security threats are capable of detecting the IP address of the computer targeted for infiltration.

For example, PC users from the USA (with computers infected with this ransomware) observe the fake message translated into English and exploiting the name of Mandiant USA Cyber Security in order to scare computer users into paying the fine.

Systems are often infected with ransomware viruses via 'exploit kits', which use any security vulnerabilities detected within outdated software. Therefore, the best way to protect your PC is to keep your operating system and installed programs up-to-date and use legitimate antivirus and anti-spyware programs whilst surfing the Internet.

If your computer is already infected with the Jandarma Genel Komutanlığı virus, use the removal instructions provided to eliminate this scam.

A fake message presented by the Jandarma Genel Komutanlığı Virus:

Jandarma Genel Komutanlığı.

DİKKAT! Sizin kişisel bilgisayar güvenlik hususunda aşagıdakı nedenlerle bloke edilmiş.

Siz yasak pornografik malzemelerin izlenmesi, saklanması veya içerik dağıtımında suçlarnyorsunuz (çocuk pornografisi, zoofili, tecavüz vb.) Siz çocuk pornografisi dağıtımına karşı mücadelenin Genel Dünya Bildirgesini bozmuş olursunuz ve Türkiye Cumhuriyeti Ceza Kanununun 161-ci maddesi ile suç işlemekte suçlarnyorsunuz.
Türkiye Cumhuriyeti Ceza Kanununun 161-ci maddesi ile 5 yıldan 11 yıla kadar hapis cezası olarak sağla,
Aynı zamanda "Telif Hakkı ve ilgili hakklar Yasası" nı bozmakta şüpheli kısmında bulunuyorsunuz (korsan müzik, video, yasak program yazılımları indirme) ve Telif hakkları korunan içerik kullanımı veya dağıtımı. Böylece Siz Türkiye Cumhuriyeti Ceza Kanununun 148-ci maddesini bozmakta şüpheli kısmında bulunuyorsunuz.
Türkiye Cumhuriyeti Ceza Kanununun 148-ci maddesi ile 150-den 550 temel değer boyutunda para cezası veya 3 yıldan 7 yıla kadar hapis cezası olarak sağlar.
Sizin kişisel bilgisayardan Internetde kamu girişi kapalı bilgiye ve ulusal önemli bilgiye yetkisiz giriş yapılmıştır.
Siz yetkisiz girişi kasten bencil amaçlar nedeniyle yapmış olabilirsiniz veya bu yetkisiz giriş Sizden habersiz ve Sizin izniniz obnadanda yapılabilir, Sizin kişisel bilgisayar zararlı programlara bulaşmış olursa. Böylece Siz araştırma süreçinde Türkiye Cumhuriyeti Ceza Kanununun 215-ci maddesini kasıtsız bozmakta şüpheli kısmında bulunuyorsunuz (''Kişisel bilgisayarın ve hesaplama araçlarının dikkatsiz ve ihmalkar kullanım Yasası").
Türkiye Cumhuriyeti Ceza Kanununun 215-ci maddesi ile TRY 200.000 (YTL) türk lirası değerinde para cezası veya 5 yıldan 8 yıla kadar hapis cezası olarak sağlar.
Bununla böyle kişisel bilgisayarınızda bulunan bilgi analizi süreçinde bilgisayarınızdan bencil amaçlar nedeniyle veya Sizden habersiz, izniniz obnadan, kişisel bilgisayarınız zararlı programlara bulaşmış olduğundan, düzenli olarak kitlevi Spam gdndermelerin dağıtımı aşikar olundu. Bu göndenneler zararlı program sunumu veya pornografik malzemeler dağıtıyor. Bdylece Siz araştırma süreçinde Türkiye Cumhuriyeti Ceza Kanununun 301 -ci maddesini kasıtsız bozmakta şüpheli kısmında bulunuyorsunuz ("Spama karşı ve zararlı program sunumu (virüsler) dağıtımına karşı mücadele Yasası").
Türkiye Cumhuriyeti Ceza Kanununun 30ı-ci maddesi ile TRY 500.000 (YTL) türk lirası değerinde para cezası veya 5 yıl hapis cezası olarak sağla,
Dikkatinize! Kişisel bilgileriniz ve bulunduğunuz yer tespit edibniş ve kanun bozuntusuna yol verildikte 96 saat süresinde yukarıda sunulan Ceza Kanunu maddeleri ile Size karşı ceza davası açıbniş olabilir. Dava belgeleri mahkemeye sunulucak.
Ancak Türkiye Cumhuriyeti Ceza Kanununun 10 Temmuz 2013 yıl tarihinde yapılan değişikliklere ve insan Hakkları Bildirgesine uygun olarak, tarafınızdan yapılmış kanun bozuntuları kasıtsız hesap edilmış olabilir (bu bozuntular ilk kes gerçekleşmiş olduğunda) ve Size karşı ceza davası açılmamış olur. Bu şartlı durum Sizin devlet gelirine (internet şebekesı siber alanı koruması ve projelere destek için) para cezası ddemesi yaptığınızda gerçekleşebilir.
Para cezası bozuntuya yol verildikte 48 saat süresinde tarafınızdan bdenmeli. 48 saat geçtiğinde bir sonrakı 48 saat sürecinde hakkınızda otomatik bilgi toplanması başlar ve Size karşı ceza davası açılacak.
Para cezanız €100 Euro değerinde. Para cezanızı nakit kuponla (Ukash) bdeyebilirsiniz.
Para cezası bdendikte ve para devlet hesapına yatırıldığında bilgisayarınızın üzerinden 24 saat süresinde kilit kaldırılacaktır.
Sonra Siz 7 gun sürecinde kişisel bilgisayarınızla bağlı tüm ihlalleri (bozuntuları) ortadan kaldırmalı olacaksınız. Ihlaller ortadan kaldırıbnadıkta kişisel bilgisayarınız yeniden bloke edilecektir ve Size karşı ceza davası açılacak (tekrar para cezası ddenmesi fırsatı olmadan).
Dikkatinize! Para cezanızı odedikte doğru nakit kupon kodu dahil etmeniz lazım, ayrica, odeme yaptıktan sonra dahil edibniş nakit kuponlardan nakit para çekmemek lazım.Yanlış nakit kupon kodu dahil ettiğinizde veya ddeme yapıldıktan sonra nakit kuponları iptal etmeği denediğinizde yukarıda sunulan kanun bozuntularına eklenerek Size karşı dolandırıcılıkta suçlama yapılacak (Türkiye Cumhuriyeti Ceza Kanununun 377-ci maddesi, madde 1 yıldan 3 yıla kadar hapis cezası olarak Sağlar) ve hakkınızda ceza davası açılacaktır.

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Video suggesting what steps should be taken in case of a ransomware infection:

Quick menu:

• What is Jandarma Genel Komutanlığı Ransomware?
• STEP 1. Reporting ransomware to authorities.
• STEP 2. Isolating the infected device.
• STEP 3. Identifying the ransomware infection.
• STEP 4. Searching for ransomware decryption tools.
• STEP 5. Restoring files with data recovery tools.
• STEP 6. Creating data backups.

Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

•  USA - Internet Crime Complaint Centre IC3
•  United Kingdom - Action Fraud
•  Spain - Policía Nacional
•  France - Ministère de l'Intérieur
•  Germany - Polizei
•  Italy - Polizia di Stato
•  The Netherlands - Politie
•  Poland - Policja
•  Portugal - Polícia Judiciária

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result:

Click the "Change adapter settings" option in the upper-left corner of the window:

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable".

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device, and select "Eject":

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Example 2 (.iso [Phobos] ransomware):

If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Click Help & Settings and then select Settings from the drop-down menu.

Go to the Backup tab and click Manage backup.

In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files, not in the locations shown above, you have to add them manually.

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:

1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

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