How to recognize scams like "Trust Wallet Sign-In Attempt"

What kind of scam is "Trust Wallet Sign-In Attempt"?

We have examined the email and determined that it is a phishing attempt. The purpose of this scam email is to lure recipients into visiting a fake web page and entering personal information. It is important to recognize such emails and never respond to them or click the provided links.

More about the "Trust Wallet Sign-In Attempt" scam email

The scam email claims that the recipient recently tried to sign into their Trust Wallet account from a new device or location. It states that, for security reasons, additional confirmation is needed before granting access to the account. The email urges the recipient to confirm the request through the provided link ("Confirm").

Clicking this link leads to a fake Trust Wallet recovery website. On this site, users are instructed to recover their wallets by entering their seed phrase, private key, or Keystore. The information entered is sent to scammers, who can use it to access and drain cryptocurrency wallets (steal cryptocurrency holdings).

Unfortunately, recovering cryptocurrency stolen by scammers is extremely difficult, if not impossible, in most cases. Cryptocurrency transactions are irreversible, and once scammers have gained access to a wallet and transferred funds, those transactions cannot be undone.

Therefore, it is important to be careful with suspicious or irrelevant emails from unknown addresses, especially those urging you to open the provided links (or attachments).

Conclusion

As a rule, scammers behind these scam emails aim to trick users into revealing sensitive information, such as login credentials or financial details. It is essential to avoid interacting with suspicious emails, refrain from clicking on unknown links, and always verify the legitimacy of the sender. Taking these precautions can help protect against identity theft, financial loss, and other threats.

Examples of phishing emails are "Solvay - New Business Relationships", "Capital One - Card Restricted", and "International Lottery & Totalizator Systems". Sometimes, such emails can be used to trick recipients into causing computer infections.

How do spam campaigns infect computers?

Cybercriminals use email as a method to spread malware by sending files/attachments that are infected. For example, malicious PDFs, Word documents, script files, archives, or executable files. Opening these attachments can lead to an immediate infection, and some files may require additional actions, like enabling macros in a malicious MS Office document, to activate the threat.

These emails may also include links to malicious websites. In some cases, the links automatically trigger malware downloads, while in others, they lead to pages designed to trick users into manually downloading the malicious software.

How to avoid installation of malware?

Stick to trusted official websites or app stores for software or file downloads and avoid interacting with pop-ups, ads, or links on suspicious sites. Also, never allow questionable websites to send you notifications. Exercise caution with unsolicited or irrelevant emails from unknown senders, especially those containing links or attachments.

Keep your operating system and apps up tp date, and run regular scans with a reputable security tool to ensure your device remains protected. If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Trust Wallet Sign-In Attempt" email letter:

Subject: SECURITY ALERT !!!

Security Alert

You recently attempted to sign into your Trust Wallet account from a new device or in a new location.

As a security measure, we require additional confirmation before allowing access to your Trust Wallet account.

Confirm

Copyright ©️ 2024 Trust Wallet. All rights reserved

Fake website used in this scam:

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Quick menu:

• What is Trust Wallet Sign-In Attempt phishing email?
• Types of malicious emails.
• How to spot a malicious email?
• What to do if you fell for an email scam?

Types of malicious emails:

Phishing Emails

Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.

Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.

After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.

Emails with Malicious Attachments

Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.

In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.

If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.

While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.

Sextortion Emails

This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.

To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.

How to spot a malicious email?

While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:

• Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
• Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
• Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
• Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.

To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows. 

Example of a spam email:

What to do if you fell for an email scam?

• If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
• If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
• If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
• If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using  Combo Cleaner Antivirus for Windows.
• Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.

Frequently Asked Questions (FAQ)

Why did I receive this email?

It is highly likely that scammers sent the same message to multiple recipients, as these emails typically lack personalization. Your email address may have been obtained through a data breach, a phishing site, or another fraudulent method.

I have provided my personal information when tricked by this email, what should I do?

If you have given your login details, change them immediately. In case other sensitive information, like your credit card number or ID, has been exposed, contact the appropriate entities, such as your bank, credit card provider, or law enforcement, to report the breach.

I have downloaded and opened a malicious file attached to an email, is my computer infected?

Executable files can cause infections immediately, while other file types, like documents, may need extra steps—such as enabling macros—to activate malware and infect your system. The likelihood of your computer being compromised depends on the type of file you open.

I have sent cryptocurrency to the address presented in such email, can I get my money back?

Because cryptocurrency transactions are hard to trace, recovering any funds lost to a scam is extremely unlikely.

I have read the email but did not pen the attachment, is my computer infected?

Opening an email is generally safe, but clicking links or opening attachments in scam emails can lead to malware infections or other security risks.

Will Combo Cleaner remove malware infections that were present in email attachment?

Combo Cleaner can detect and remove most known malware threats, but more advanced malware may hide deep within the system, requiring a full system scan for detection and removal.