How to avoid scams like "Truist - Disputed Transactions Posted To Your Account"
Written by Tomas Meskauskas on
What is "Truist - Disputed Transactions Posted To Your Account"?
We have reviewed this deceptive email and found that it pretends to be an alert from Truist Bank. This email is crafted by scammers and used to extract personal information. Such schemes are known as phishing attempts. It is advisable to be careful with such emails to avoid potential issues.
More about the "Truist - Disputed Transactions Posted To Your Account" scam email
This fraudulent email seems to be an alert from Truist Bank. It claims that a reversed payment has been credited to the recipient's account and urges the recipient to sign in to review important information about an alleged claim for an unrecognized transaction.
The email includes a "Sign In" button (link) leading to a phishing page that is designed to steal login credentials. On this site (posing as Truist sign-in page), individuals are requested to enter a user ID and password to sign in. The information victims provide is sent to scammers, who can exploit it in numerous ways.
With the login details, scammers may access the victim's Truist online banking account and initiate unauthorized transfers, view sensitive financial information, make purchases, or perform other actions. They may also sell the stolen account credentials (and harvested other personal data) on the dark web to other criminals.
Additionally, scammers might use the stolen login information to access other accounts, like social media, gaming, email, etc. If successful, they may use this access to extract money from others, spread the same or other scams, deliver malware, and more. Therefore, suspicious emails should be ignored to avoid any of these consequences.
| Name | Truist - Disputed Transactions Posted To Your Account Email Scam |
| Threat Type | Phishing, Scam, Social Engineering, Fraud |
| Fake Claim | A reversed payment has been credited to your account |
| Related Domain | njxxlh[.]com |
| Detection Names (njxxlh[.]com) | Abusix (Spam), Fortinet (Phishing), Full List Of Detections (VirusTotal) |
| Disguise | Letter from the Truist Bank |
| Symptoms | Generic greeting, urgent language, suspicious links, grammatical errors. |
| Distribution methods | Deceptive emails, rogue online pop-up ads, search engine poisoning techniques, misspelled domains. |
| Damage | Loss of sensitive private information, monetary loss, identity theft. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
Similar scam emails in general
Phishing emails are deceptive attempts to steal personal information. Scammers behind them often pretend to be trusted entities. These emails typically use urgency or threats to pressure recipients into taking action without verifying the legitimacy of the message. Examples of similar emails are: "Signed Invoice", "Email Server Notification", and "Full Storage Notification".
It is important to be aware that deceptive emails can be used to trick users into infecting their computers.
How do spam campaigns infect computers?
Threat actors often embed malicious attachments or links in emails to deceive users into infecting their computers. Opening a malicious executable can result in immediate infection, whereas files like compromised Microsoft Office documents may require users to enable macros (editing/content) or perform other actions to activate the malware.
When emails contain malicious links, clicking them can direct users to web pages that persuade them to download malicious software or initiate automatic malware downloads. However, in most cases, the malware remains inactive until the user takes certain steps.
How to avoid installation of malware?
Always scrutinize emails, particularly irrelevant or unexpected ones, before performing any actions like opening attachments, clicking links, or replying. Download software from trusted sources, such as official websites or app stores. Do not use P2P networks, third-party downloaders, shady pages, or similar sources; never download pirated software.
Avoid interacting with ads and links on questionable websites, and do not allow these websites to send you notifications (when asked for permission). Keep your operating system and software up to date. Ensure you have a reliable security tool in place and conduct regular system scans to maintain protection.
If you have already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.
Text presented in the "Truist - Disputed Transactions Posted To Your Account" email letter:
Subject: A reversed payment has been credited to your account
Truist Bank | Banks/Credit Unions ...
******** , This is an alert to help manage your account
Date 11/26/2024 4:55:37 p.m. Disputed transactions posted to your account
We have completed our investigation for your card unrecognized transaction claim, and have sent you important information about your claim.
Sign in to get started.
Sign In
Fake Truist sign-in page designed to steal information:
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Quick menu:
- What is Truist - Disputed Transactions Posted To Your Account phishing email?
- Types of malicious emails.
- How to spot a malicious email?
- What to do if you fell for an email scam?
Types of malicious emails:
Phishing Emails
Most commonly, cybercriminals use deceptive emails to trick Internet users into giving away their sensitive private information, for example, login information for various online services, email accounts, or online banking information.
Such attacks are called phishing. In a phishing attack, cybercriminals usually send an email message with some popular service logo (for example, Microsoft, DHL, Amazon, Netflix), create urgency (wrong shipping address, expired password, etc.), and place a link which they hope their potential victims will click on.
After clicking the link presented in such email message, victims are redirected to a fake website that looks identical or extremely similar to the original one. Victims are then asked to enter their password, credit card details, or some other information that gets stolen by cybercriminals.
Emails with Malicious Attachments
Another popular attack vector is email spam with malicious attachments that infect users' computers with malware. Malicious attachments usually carry trojans that are capable of stealing passwords, banking information, and other sensitive information.
In such attacks, cybercriminals' main goal is to trick their potential victims into opening an infected email attachment. To achieve this goal, email messages usually talk about recently received invoices, faxes, or voice messages.
If a potential victim falls for the lure and opens the attachment, their computers get infected, and cybercriminals can collect a lot of sensitive information.
While it's a more complicated method to steal personal information (spam filters and antivirus programs usually detect such attempts), if successful, cybercriminals can get a much wider array of data and can collect information for a long period of time.
Sextortion Emails
This is a type of phishing. In this case, users receive an email claiming that a cybercriminal could access the webcam of the potential victim and has a video recording of one's masturbation.
To get rid of the video, victims are asked to pay a ransom (usually using Bitcoin or another cryptocurrency). Nevertheless, all of these claims are false - users who receive such emails should ignore and delete them.
How to spot a malicious email?
While cyber criminals try to make their lure emails look trustworthy, here are some things that you should look for when trying to spot a phishing email:
- Check the sender's ("from") email address: Hover your mouse over the "from" address and check if it's legitimate. For example, if you received an email from Microsoft, be sure to check if the email address is @microsoft.com and not something suspicious like @m1crosoft.com, @microsfot.com, @account-security-noreply.com, etc.
- Check for generic greetings: If the greeting in the email is "Dear user", "Dear @youremail.com", "Dear valued customer", this should raise suspiciousness. Most commonly, companies call you by your name. Lack of this information could signal a phishing attempt.
- Check the links in the email: Hover your mouse over the link presented in the email, if the link that appears seems suspicious, don't click it. For example, if you received an email from Microsoft and the link in the email shows that it will go to firebasestorage.googleapis.com/v0... you shouldn't trust it. It's best not to click any links in the emails but to visit the company website that sent you the email in the first place.
- Don't blindly trust email attachments: Most commonly, legitimate companies will ask you to log in to their website and to view any documents there; if you received an email with an attachment, it's a good idea to scan it with an antivirus application. Infected email attachments are a common attack vector used by cybercriminals.
To minimise the risk of opening phishing and malicious emails we recommend using Combo Cleaner Antivirus for Windows.
Example of a spam email:
What to do if you fell for an email scam?
- If you clicked on a link in a phishing email and entered your password - be sure to change your password as soon as possible. Usually, cybercriminals collect stolen credentials and then sell them to other groups that use them for malicious purposes. If you change your password in a timely manner, there's a chance that criminals won't have enough time to do any damage.
- If you entered your credit card information - contact your bank as soon as possible and explain the situation. There's a good chance that you will need to cancel your compromised credit card and get a new one.
- If you see any signs of identity theft - you should immediately contact the Federal Trade Commission. This institution will collect information about your situation and create a personal recovery plan.
- If you opened a malicious attachment - your computer is probably infected, you should scan it with a reputable antivirus application. For this purpose, we recommend using Combo Cleaner Antivirus for Windows.
- Help other Internet users - report phishing emails to Anti-Phishing Working Group, FBI’s Internet Crime Complaint Center, National Fraud Information Center and U.S. Department of Justice.
Frequently Asked Questions (FAQ)
Why did I receive this email?
Typically, these emails are generic and not personalized. Scammers send the same emails to all recipients, hoping to trick at least one person into falling for the scam.
I have provided my personal information when tricked by this email, what should I do?
If you have entered your Truist banking account login credentials on a fake website, report the situation to your bank immediately.
I have downloaded and opened a malicious file attached to an email, is my computer infected?
If the file is executable (e.g., .exe or .bat), your computer is at a high risk of malware infection, as running the file can immediately trigger harmful actions. Other files typically require additional user interaction. So, whether your operating system is infected depends on the file you opened.
I have read the email but did not open the attachment, is my computer infected?
Emails cannot infect computers. However, files or links in fraudulent emails can.
Will Combo Cleaner remove malware infections that were present in email attachment?
Combo Cleaner is effective at detecting and removing most known malware infections. However, advanced malware often hides deep within the system, so running a full system scan is essential for thorough protection.
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