How to remove the Stay Web unwanted application

What is Stay Web?

The Stay Web app supposedly provides various features, however, this browser hijacker promotes a fake search engine (tailsearch.com) by changing certain browser settings.

Stay Web can read browsing histories, however, it is likely that it will also read other data.

People often download and install browser hijackers onto browsers or computers inadvertently. Therefore, Stay Web and other apps of this type are classified as potentially unwanted applications (PUAs).

Most browser hijackers promote fake search engines by altering settings such as the default search engine, homepage, and new tab. As mentioned, Stay Web promotes tailsearch.com in this way, however, the app does not always make this change to the settings - it alternatively detects when users enter search queries into the URL bar and then redirects them to tailsearch.com. This site can redirect users to google.com or bing.com (through my-search.com and search-checker.com). I.e., Stay Web's search engine simply provides results generated by Google and Bing.

Fake search engines sometimes generate results that include links to potentially malicious pages and unwanted, deceptive advertisements. Neither tailsearch.com nor other address promoted by this browser hijacker are trusted. To remove this address from the browser settings, the browser hijacker must first be uninstalled.

Browser hijackers often gather browsing-related details such as Internet Protocol addresses, entered search queries, addresses of visited sites, geolocations (or other browsing data) and also personal information (e.g., passwords, credit card details). The developers misuse collected to generate revenue. For example, they could sell it to third parties (potentially cyber criminals) or use it for marketing purposes.

In any case, you should remove Stay Web from browsers/computers.

Threat Summary:

Name	Stay Web
Threat Type	Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab
Browser Extension(s)	Stay Web
Supposed Functionality	Improved browsing experience
Promoted URL	tailsearch.com
Serving IP Address (tailsearch.com)	104.27.146.124
Affected Browser Settings	Homepage, new tab URL, default search engine
Symptoms	Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines.
Distribution methods	Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers.
Damage	Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites.
Malware Removal (Windows)	To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

More examples of other apps that are categorized as browser hijackers are SearchConverterOnline, TopIncognitoSearch, and Media Club. Typically, they are advertised as legitimate, useful applications that supposedly provide various features, however, PUAs should be avoided, since they are designed only to generate revenue for the developers by gathering browsing data and promoting fake search engines (and other addresses).

Browser hijacker should never be installed on browsers or operating systems.

Note that tailsearch.com is also promoted by other browser hijackers.

How did Stay Web install on my computer?

People often download and install unwanted apps inadvertently via deceptive advertisements - they click ads that cause unwanted download/installations by executing certain scripts.

Unwanted downloads and installations also occur during download/installation of other programs. I.e., when PUAs are included into the set-ups as 'extra offers'. This PUA distribution method of PUAs is called "bundling".

Typically, offers to download and install these additional apps can be declined via "Custom", "Advanced" or other settings, or by unticking certain checkboxes within the set-ups. When users download and install programs without making these checks and changes, they often allow PUAs to infiltrate.

How to avoid installation of potentially unwanted applications

You are advised to download files and programs from official websites and via direct download links. Other tools and sources such as third party downloaders and installers, unofficial pages, and Peer-to-Peer networks (e.g., eMule, torrent clients) should not be used to download or install software.

Check all "Custom", "Advanced" and other similar settings (or available checkboxes) for offers to download and/or install unwanted apps. Do not click ads on dubious websites, since they can be designed to open bogus web pages or cause unwanted downloads and installations.

Remove any unwanted, suspicious extensions, plug-ins and add-ons installed on the browser, and software of this kind from the operating system.

If your computer is already infected with Stay Web, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this browser hijacker.

tailsearch.com redirects to bing.com via my-search.com and search-checker.com (GIF):

tailsearch.com redirects to google.com (GIF):

Website promoting Stay Web browser hijacker:

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Quick menu:

• What is Stay Web?
• STEP 1. Uninstall Stay Web application using Control Panel.
• STEP 2. Remove Stay Web browser hijacker from Google Chrome.
• STEP 3. Remove tailsearch.com homepage and default search engine from Mozilla Firefox.
• STEP 4. Remove tailsearch.com redirect from Safari.
• STEP 5. Remove rogue plug-ins from Microsoft Edge.
• STEP 6. Remove tailsearch.com redirect from Internet Explorer.

Stay Web browser hijacker removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window: look for any recently installed suspicious applications (for example, "Stay Web"), select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted applications that cause browser redirects to the tailsearch.com website, scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.

Stay Web browser hijacker removal from Internet browsers:

Video showing how to remove browser redirects:

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "Stay Web" and other recently-installed suspicious browser add-ons, and remove them.

Change your homepage:

Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, disable "Stay Web", look for a browser hijacker URL (hxxp://www.tailsearch.com) below the “Open a specific or set of pages” option. If present, click on the three vertical dots icon and select “Remove”.

Change your default search engine:

To change your default search engine in Google Chrome: Click the Chrome menu icon  (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "tailsearch.com", when located click the three vertical dots near this URL and select "Remove from list".

Optional method:

If you continue to have problems with removal of the stay web redirect, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "Stay Web", as well as all other recently installed browser plug-ins.

Change your homepage:

To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window disable "Stay Web", remove hxxp://tailsearch.com and enter your preferred domain, which will open each time you start Mozilla Firefox.

Change your default search engine:

In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the button.

Optional method:

Computer users who have problems with stay web redirect removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active and click Safari menu, then select Preferences...

In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.

In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.

In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.

Change your homepage and new tab settings:

Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".

Change your default Internet search engine:

To change your default search engine in Microsoft Edge: Click the Edge menu icon  (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon near it and select "Disable".

Optional method:

If you continue to have problems with removal of the stay web redirect, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".

Change your homepage:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://tailsearch.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.

Change your default search engine:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "Stay Web".

Optional method:

If you continue to have problems with removal of the stay web redirect, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Summary:

A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.

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