How to remove AgileHelp adware
Written by Tomas Meskauskas on (updated)
What is AgileHelp?
AgileHelp is the name of a potentially unwanted application (PUA) designed to enhance the browsing experience in some way, however, rather than operating as advertised, this app feeds users with intrusive advertisements and records data. Applications of this type are classified as adware.
In most cases, people download and install adware inadvertently, and are often tricked into it.
Like most adware-type applications, AgileHelp serves intrusive advertisements. Typically, ads of this kind conceal underlying content of visited websites. Furthermore, if clicked, ads displayed by adware usually open potentially malicious, untrustworthy websites.
They might also run scripts that download and/or install more unwanted software. Research shows that AgileHelp records browsing data (IP addresses, geolocations, entered search queries, addresses of visited websites, etc.) and personal, confidential information.
It collects data from browsers and websites such as saved passwords, credit cards details, telephone numbers, and so on. Typically, adware developers misuse the information to generate revenue and often share it with third parties (potentially cyber criminals) who also misuse it.
People who use AgileHelp (or have it installed) risk having their identities stolen and might experience problems relating to browsing safety, privacy, etc. We strongly recommend that you uninstall this and other adware from the operating system and browser immediately, and avoid downloading or installing apps of this type in future.
| Name | Ads by AgileHelp |
| Threat Type | Adware, Mac malware, Mac virus. |
| Detection Names | Full List (VirusTotal) |
| Symptoms | Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites. |
| Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads. |
| Damage | Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information. |
| Malware Removal (Mac) | To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
AgileHelp is very similar to TopLookup, UltraModel, DiscoveryEngine, and many other adware-type apps. Developers advertise them as legitimate, useful applications, which supposedly allow people to browse the web easily. In fact, these apps are useless - they do not function as advertised or provide any real value.
Typically, they generate revenue for their developers by serving ads and recording data.
How did AgileHelp install on my computer?
In most cases adware and other unwanted apps are downloaded and/or installed together with other software that people download intentionally from the internet. I.e., when developers distribute them using a deceptive marketing method called "bundling".
They include unwanted apps into the set-ups of other, mostly free, programs. Typically, offers to download or install additional (unwanted) software are hidden in "Custom", "Advanced" and other similar settings of the download or installation set-ups.
When people download and install programs without changing these settings, they allow PUAs to be downloaded and installed through the setups of regular software. Additionally, unwanted downloads and installations can be caused through deceptive advertisements.
If clicked, some ads execute certain scripts that download and/or install unwanted, potentially malicious software.
How to avoid installation of potentially unwanted applications
Software should be downloaded from reputable, official websites and via direct download links. All other sources (tools) such as Peer-to-Peer networks (torrent clients, eMule), unofficial websites, third party downloaders, installers, etc., should not be used to download or install software.
Dismiss offers to install or download any unwanted software, before completing the download or installation process. These offers can usually be found in settings such as "Custom", "Advanced", and so on. Intrusive ads that are displayed on dubious websites should not be clicked.
They might lead to malicious pages or cause unwanted downloads/installations. Remove all unwanted, unknown apps (add-ons, plug-ins, extensions) from the browser and programs of this kind from the operating system. If your computer is already infected with AgileHelp, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate this adware.
Pop-up window which is displayed once AgileHelp installation is complete:
AgileHelp installed on Safari:
Installation folder of AgileHelp adware:
Instant automatic Mac malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for Mac
By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited seven days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.
Quick menu:
- What is AgileHelp?
- STEP 1. Remove AgileHelp related files and folders from OSX.
- STEP 2. Remove AgileHelp ads from Safari.
- STEP 3. Remove AgileHelp adware from Google Chrome.
- STEP 4. Remove AgileHelp ads from Mozilla Firefox.
Video showing how to remove AgileHelp adware using Combo Cleaner:
AgileHelp adware removal:
Remove AgileHelp-related potentially unwanted applications from your "Applications" folder:
Click the Finder icon. In the Finder window, select "Applications". In the applications folder, look for "MPlayerX", "NicePlayer", or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.
Remove adware-related files and folders
Click the Finder icon, from the menu bar. Choose Go, and click Go to Folder...
Check for adware generated files in the /Library/LaunchAgents/ folder:
In the Go to Folder... bar, type: /Library/LaunchAgents/
In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.
Check for adware generated files in the ~/Library/Application Support/ folder:
In the Go to Folder... bar, type: ~/Library/Application Support/
In the "Application Support" folder, look for any recently-added suspicious folders. For example, "MplayerX" or "NicePlayer", and move these folders to the Trash.
Check for adware generated files in the ~/Library/LaunchAgents/ folder:
In the Go to Folder... bar, type: ~/Library/LaunchAgents/
In the "LaunchAgents" folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - "installmac.AppRemoval.plist", "myppes.download.plist", "mykotlerino.ltvbit.plist", "kuklorest.update.plist", etc. Adware commonly installs several files with the exact same string.
Check for adware generated files in the /Library/LaunchDaemons/ folder:
In the "Go to Folder..." bar, type: /Library/LaunchDaemons/
In the "LaunchDaemons" folder, look for recently-added suspicious files. For example "com.aoudad.net-preferences.plist", "com.myppes.net-preferences.plist", "com.kuklorest.net-preferences.plist", "com.avickUpd.plist", etc., and move them to the Trash.
Scan your Mac with Combo Cleaner:
If you have followed all the steps correctly, your Mac should be clean of infections. To ensure your system is not infected, run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file, double click combocleaner.dmg installer. In the opened window, drag and drop the Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates its virus definition database and click the "Start Combo Scan" button.
Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays "no threats found" - this means that you can continue with the removal guide; otherwise, it's recommended to remove any found infections before continuing.
After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.
Remove malicious extensions from Internet browsers
Remove malicious Safari extensions:
Open the Safari browser, from the menu bar, select "Safari" and click "Preferences...".
In the preferences window, select "Extensions" and look for any recently-installed suspicious extensions. When located, click the "Uninstall" button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for regular browser operation.
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More Tools" and click "Extensions". Locate all recently-installed suspicious extensions, select these entries and click "Remove".
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.
Remove malicious extensions from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window) and select "Add-ons and themes". Click "Extensions", in the opened window locate all recently-installed suspicious extensions, click on the three dots and then click "Remove".
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.
Outstanding!
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