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The Tungsten Rounded Font Was Not Found Scam

Also Known As: "The Tungsten Rounded font was not found" virus
Damage level: Severe

What is "The Tungsten Rounded Font Was Not Found"?

Discovered by malware security researcher, Brad, "The Tungsten Rounded Font Was Not Found" is a malicious error displayed by various websites. Research shows that, unlike other fake errors, "The Tungsten Rounded Font Was Not Found" is displayed by legitimate websites.

Cyber criminals hijack poorly-secured websites (mostly via the WordPress content management system) and inject them with JavaScript code that corrupts all content, making it unreadable. "The Tungsten Rounded Font Was Not Found" error then states that the system is missing a specific font and encourages user to download it to view the website properly.

The Tungsten Rounded Font Was Not Found scam

Research shows that the JavaScript code checks the current operating system, web browser, and geo-location. If the user meets specific criteria (i.e. the user is in a certain country, uses Google Chrome or Mozilla Firefox browser, etc.) the websites are displayed improperly. To achieve this, the script modifies text by inserting spurious text symbols and random characters.

An error message is then displayed claiming that the "Tungster Rounded" font is missing and encouraging users to download a font pack. In fact, "The Tungsten Rounded Font Was Not Found" error is fake. All claims regarding missing fonts are false.

This error is designed to proliferate various malware - rather than downloading the so-called "font pack", users can inadvertently infect their systems. At time of research "The Tungsten Rounded Font Was Not Found" was proliferated using a Monero cryptocurrency miner called CPUMiner.

Note that font not found pop-up scams are also known to proliferate various ransomware-type viruses. Therefore, we strongly advise you to ignore "The Tungsten Rounded Font Was Not Found" and never attempt to download the font pack offered.

You can remove this error by closing the web browser (preferably, via Task Manager) or restarting the system. After re-running the browser, never restore closed tabs, otherwise you may visit the fake error-displaying website again.

Threat Summary:
Name "The Tungsten Rounded font was not found" virus
Threat Type Ransomware, Crypto Virus, Files locker
Symptoms Can't open files stored on your computer, previously functional files now have a different extension, for example my.docx.locked. A ransom demanding message is displayed on your desktop. Cyber criminals are asking to pay a ransom (usually in bitcoins) to unlock your files.
Distribution methods Infected email attachments (macros), torrent websites, malicious ads.
Damage All files are encrypted and cannot be opened without paying a ransom. Additional password stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)

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"The Tungsten Rounded Font Was Not Found" is identical to Mercury Text Font, ArialText Font, Roboto Condensed Font, and a number of other errors. In fact, all fake errors are virtually identical - they claim that the system is damaged, however, unlike "The Tungsten Rounded Font Was Not Found", most do not proliferate malware.

These errors encourage users to contact various "certified technicians" via telephone numbers provided. These people are cyber criminals who aim to generate revenue by tricking victims into paying for services that are not required - the issues listed in fake error pop-ups simply do not exist.

Furthermore, fake errors are typically delivered by malicious websites that users visit inadvertently - they are redirected by potentially unwanted programs (PUPs). These programs often infiltrate systems without permission. Most generate intrusive advertisements and gather sensitive data, thereby posing a threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

In some cases, potentially unwanted programs have official download websites, however, most are distributed using a intrusive advertisements (coupons, banners, pop-ups, etc.), and a deceptive marketing method called "bundling". Intrusive advertisements commonly lead to malicious websites.

Furthermore, some execute scripts that download and install malware/PUPs. "Bundling" is stealth installation of third party applications together with regular software/apps - developers do not disclose these installation properly and hide "bundled" apps within various sections (e.g., the "Custom/Advanced" settings) of the download or installation processes.

Therefore, clicking advertisements, rushing download/installation processes, and skipping steps, exposes systems to risk of various infections and compromises users' privacy.

How to avoid installation of potentially unwanted applications?

The main reasons for computer infections are poor knowledge and careless behavior. Therefore, be cautious when browsing the Internet, and downloading/installing software. Most intrusive ads look legitimate, however, they redirect to gambling, pornography, adult dating, survey, and other dubious websites.

If you encounter them, immediately eliminate all suspicious applications/browser plug-ins. Furthermore, carefully analyze each download/installation step (especially the "Custom/Advanced" options) and opt-out of all additionally-included programs. The key to computer safety is caution.

Text presented in the "The Tungsten Rounded Font Was Not Found" pop-up Google Chrome variant:

The web page you are trying to load is displayed incorrectly, as it uses the "Tungsten Rounded" font. To fix the error and display the next, you have to update the "Chrome Font Pack".
Manufacturer:Google Inc. All Rights Reserved.
Current version:Chrome Font Pack 54.0.2785.89
Latest version:Chrome Font Pack 56.0.2924.87

Screenshot of "The Tungsten Rounded Font Was Not Found" pop-up Mozilla Firefox variant:

The Tungsten Rounded Font Was Not Found Mozilla Firefox

Text presented in the Mozilla Firefox variant:

The "Tungsten Rounded" font was not found.
The web page you are trying to load is displayed incorrectly, as it uses the "Tungsten Rounded" font. To fix the error and display the next, you have to update the "Mozilla Font Pack".
Manufacturer:
Mozilla Corporation.
Current version:
Mozilla Font Pack 53.0.2785.89
Latest version:
Mozilla Font Pack 57.2.5284.21

The appearance of "The Tungsten Rounded Font Was Not Found" pop-up (GIF):

The Tungsten Rounded Font Was Not Found pop-up GIF

Screenshot of fake error displayed after running the downloaded malicious files:

The Tungsten Rounded Font Was Not Found fake error

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How to identify a pop-up scam?

Pop-up windows with various fake messages are a common type of lures cybercriminals use. They collect sensitive personal data, trick Internet users into calling fake tech support numbers, subscribe to useless online services, invest in shady cryptocurrency schemes, etc.

While in the majority of cases these pop-ups don't infect users' devices with malware, they can cause direct monetary loss or could result in identity theft.

Cybercriminals strive to create their rogue pop-up windows to look trustworthy, however, scams typically have the following characteristics:

  • Spelling mistakes and non-professional images - Closely inspect the information displayed in a pop-up. Spelling mistakes and unprofessional images could be a sign of a scam.
  • Sense of urgency - Countdown timer with a couple of minutes on it, asking you to enter your personal information or subscribe to some online service.
  • Statements that you won something - If you haven't participated in a lottery, online competition, etc., and you see a pop-up window stating that you won.
  • Computer or mobile device scan - A pop-up window that scans your device and informs of detected issues - is undoubtedly a scam; webpages cannot perform such actions.
  • Exclusivity - Pop-up windows stating that only you are given secret access to a financial scheme that can quickly make you rich.

Example of a pop-up scam:

Example of a pop-up scam

How do pop-up scams work?

Cybercriminals and deceptive marketers usually use various advertising networks, search engine poisoning techniques, and shady websites to generate traffic to their pop-ups. Users land on their online lures after clicking on fake download buttons, using a torrent website, or simply clicking on an Internet search engine result.

Based on users' location and device information, they are presented with a scam pop-up. Lures presented in such pop-ups range from get-rich-quick schemes to fake virus scans.

How to remove fake pop-ups?

In most cases, pop-up scams do not infect users' devices with malware. If you encountered a scam pop-up, simply closing it should be enough. In some cases scam, pop-ups may be hard to close; in such cases - close your Internet browser and restart it.

In extremely rare cases, you might need to reset your Internet browser. For this, use our instructions explaining how to reset Internet browser settings.

How to prevent fake pop-ups?

To prevent seeing pop-up scams, you should visit only reputable websites. Torrent, Crack, free online movie streaming, YouTube video download, and other websites of similar reputation commonly redirect Internet users to pop-up scams.

To minimize the risk of encountering pop-up scams, you should keep your Internet browsers up-to-date and use reputable anti-malware application. For this purpose, we recommend Combo Cleaner Antivirus for Windows.

What to do if you fell for a pop-up scam?

This depends on the type of scam that you fell for. Most commonly, pop-up scams try to trick users into sending money, giving away personal information, or giving access to one's device.

  • If you sent money to scammers: You should contact your financial institution and explain that you were scammed. If informed promptly, there's a chance to get your money back.
  • If you gave away your personal information: You should change your passwords and enable two-factor authentication in all online services that you use. Visit Federal Trade Commission to report identity theft and get personalized recovery steps.
  • If you let scammers connect to your device: You should scan your computer with reputable anti-malware (we recommend Combo Cleaner Antivirus for Windows) - cyber criminals could have planted trojans, keyloggers, and other malware, don't use your computer until removing possible threats.
  • Help other Internet users: report Internet scams to Federal Trade Commission.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Removal Instructions in other languages
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

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