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Oops!! Something Went Wrong With Yours Windows Scam

Also Known As: "Oops!! Something went wrong with your Windows" virus
Type: Adware
Damage level: Medium

What is Oops!! Something Went Wrong With Yours Windows?

"Oops!! Something Went Wrong With Yours Windows" is another fake error displayed by a malicious website that users often visit inadvertently - they are redirected by various potentially unwanted programs (PUPs). Be aware that these programs typically infiltrate systems without consent.

Following infiltration, PUPs cause redirects and gather sensitive information, deliver intrusive advertisements (pop-ups, coupons, banners, etc.), and misuse system resources.

Oops!! Something Went Wrong With Yours Windows adware

The "Oops!! Something Went Wrong With Yours Windows" error states that the system has been infected by a previously-visited website. Users are encouraged to fix this issue immediately by contacting Microsoft Help Desk (via the "001-855-382-4333" telephone number provided) and follow the given instructions.

In fact, "Oops!! Something Went Wrong With Yours Windows" is fake. This pop-up is a scam and is not delivered by Microsoft (developers of the Windows Operating System). Cyber criminals claim to be certified technicians and generate revenue by tricking users into paying for fake support that is not even needed. The malware does not exist.

Furthermore, these people often demand remote access to victims' computers. They stealthily modify system settings and/or install malware. These criminals then claim to "detect" additional issues and offer their help for an extra fee.

For these reasons, we strongly advise you to ignore "Oops!! Something Went Wrong With Yours Windows" and never call the aforementioned telephone number. This error can be removed simply by closing the web browser (preferably, via Task Manager) or rebooting the system.

Research shows that many PUPs gather information that relates to web browsing habits. Collected data is likely to include personal details - PUP developers typically sell this information to third parties, thereby putting users' privacy at risk. In addition, potentially unwanted programs feed users with various intrusive ads.

To achieve this, developers employ tools that enable placement of third party graphical content on any site. Therefore, displayed ads often conceal underlying website content, significantly diminishing users' Internet browsing experience. Furthermore, intrusive ads can lead to malicious websites and/or even execute scripts that stealthily download and install malware.

Therefore, clicking them might cause high-risk computer infections. Some PUPs and malicious websites (that display fake errors) also misuse system resources to mine cryptocurrency or run other unwanted processes in the background. This behavior significantly reduces system performance. Therefore, all potentially unwanted programs must be uninstalled immediately.

Threat Summary:
Name "Oops!! Something went wrong with your Windows" virus
Threat Type Adware, Unwanted ads, Pop-up Virus
Symptoms Seeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed.
Distribution methods Deceptive pop-up ads, free software installers (bundling), fake flash player installers.
Damage Decreased computer performance, browser tracking - privacy issues, possible additional malware infections.
Malware Removal (Windows)

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There are many fake errors similar to "Oops!! Something Went Wrong With Yours Windows". The list of examples includes (but is not limited to) Application.exe Has Stopped Working, Windows Detected ZEUS Virus, and Firewall Breach Detected

As with "Oops!! Something Went Wrong With Yours Windows", these also claim that the system is damaged, however, these claims are simply attempts to extort money from unsuspecting users by scaring and tricking them into paying for technical support that is not required. Potentially unwanted programs also share many similarities.

Most claim to provide various "useful features", however, such claims are attempts to give the impression of legitimacy. In fact, PUPs deliver no real value for regular users. These programs are designed only to generate revenue for the developers. Rather than enabling any of the features promised, they pose a threat to your privacy and Internet browsing safety.

How did potentially unwanted programs install on my computer?

Some PUPs have official download websites, however, due to lack of knowledge and careless behavior by many users, PUPs often infiltrate systems without permission. Be aware that, as well as using intrusive ads, criminals proliferate PUPs by employing a deceptive marketing method called "bundling" - stealth installation of third party apps with regular software/apps.

Developers hide "bundled" apps within the "Custom/Advanced" settings or other sections of the download or installation processes. Many users rush these procedures, skip steps, and click various ads. In doing so, they expose their systems to risk of various infections.

How to avoid installation of potentially unwanted applications?

To prevent system infiltration by PUPs, carefully analyze each download/installation step and opt-out of all additionally-included programs. Note that criminals invest a great deal of resources into malicious ad design.

Therefore, most appear legitimate, however, once clicked, they redirect to gambling, adult dating, pornography, and other dubious sites. If you encounter such redirects, immediately eliminate all suspicious programs/add-ons. The key to computer safety is caution.

Text presented in "Oops!! Something Went Wrong With Yours Windows" pop-up:

Microsoft System Security Alert
Oops !! Something went wrong with your Windows
Dear Windows User,
The Website you have recently visited may have downloaded the Malware and Virus on your Windows system.
Microsoft Defender is Suspicious about your Windows System Security.
Your TCP Connection Was Blocked by Your Windows Security System. Your Windows and Chrome has been locked until we may hear from your to immediately fix this issue.
Please Contact Microsoft Windows Help Desk
Customer Support: 001-855-382-4333 (Toll-Free)

Second variant of "Oops!! Something Went Wrong With Yours Windows" error:

Oops!! Something Went Wrong With Yours Windows second pop-up

The appearance of "Oops!! Something Went Wrong With Yours Windows" pop-up (GIF):

Oops!! Something Went Wrong With Yours Windows scam gif

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Quick menu:

Removal of potentially unwanted programs:

Windows 11 users:

Accessing Apps and Features in Windows 11

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Accessing Programs and Features (uninstall) in Windows 8

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Accessing Programs and Features (uninstall) in Windows 7

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Uninstall app in OSX (Mac)

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

Oops!! Something Went Wrong With Yours Windows adware uninstall via Control Panel

In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove rogue extensions from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Internet Explorer logoRemove malicious add-ons from Internet Explorer:

Removing Oops!! Something Went Wrong With Yours Windows ads from Internet Explorer step 1

Click the "gear" icon Internet Explorer options icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Removing Oops!! Something Went Wrong With Yours Windows ads from Internet Explorer step 2

Optional method:

If you continue to have problems with removal of the "oops!! something went wrong with your windows" virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows XP

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Resetting Internet Explorer settings to default on Windows 7

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

Reseting Internet Explorer settings to default in Windows 8 - accessing

In the opened window, select the Advanced tab.

Resetting Internet Explorer settings to default on Windows 8 - Internet options advanced tab

Click the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - click the Reset button in the Internet options advanced tab

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Resetting Internet Explorer settings to default on Windows 8 - confirm settings reset to default by clicking the reset button

Google Chrome logoRemove malicious extensions from Google Chrome:

Removing Oops!! Something Went Wrong With Yours Windows  ads from Google Chrome step 1

Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Removing Oops!! Something Went Wrong With Yours Windows ads from Google Chrome step 2

Optional method:

If you continue to have problems with removal of the "oops!! something went wrong with your windows" virus, reset your Google Chrome browser settings. Click the Chrome menu icon Google Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

Google Chrome settings reset step 1

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

Google Chrome settings reset step 2

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Google Chrome settings reset step 3

Mozilla Firefox logoRemove malicious plug-ins from Mozilla Firefox:

Removing Oops!! Something Went Wrong With Yours Windows ads from Mozilla Firefox step 1

Click the Firefox menu firefox menu icon (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Removing Oops!! Something Went Wrong With Yours Windows ads from Mozilla Firefox step 2

Optional method:

Computer users who have problems with "oops!! something went wrong with your windows" virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, firefox menu icon in the opened menu, click Help.

Accessing settings (Reset Firefox to default settings step 1)

Select Troubleshooting Information.

Accessing Troubleshooting Information (Reset Firefox to default settings step 2)

In the opened window, click the Refresh Firefox button.

Clicking on Refresh Firefox button (Reset Firefox to default settings step 3)

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Confirm your want to reset Firefox settings to default (Reset Firefox to default settings step 4)

safari browser logoRemove malicious extensions from Safari:

removing adware from safari step 1 - accessing preferences

Make sure your Safari browser is active, click Safari menu, and select Preferences....

removing adware from safari step 2 - removing extensions

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

resetting safari step 1

In the opened window select all history and click the Clear History button.

resetting safari step 2

Microsoft Edge (Chromium) logoRemove malicious extensions from Microsoft Edge:

Removing adware from Microsoft Edge step 1

Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Removing adware from Microsoft Edge step 2

Optional method:

If you continue to have problems with removal of the "oops!! something went wrong with your windows" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon Microsoft Edge (chromium) menu icon (at the top right corner of Microsoft Edge) and select Settings.

Microsoft Edge (Chromium) reset step 1

In the opened settings menu select Reset settings.

Microsoft Edge (Chromium) reset step 2

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

Microsoft Edge (Chromium) reset step 3

  • If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

declining installation of adware while downloading free software sampleCommonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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About the author:

Tomas Meskauskas

Tomas Meskauskas - expert security researcher, professional malware analyst.

I am passionate about computer security and technology. I have an experience of over 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an author and editor for pcrisk.com since 2010. Follow me on Twitter and LinkedIn to stay informed about the latest online security threats. Contact Tomas Meskauskas.

PCrisk security portal is brought by a company RCS LT. Joined forces of security researchers help educate computer users about the latest online security threats. More information about the company RCS LT.

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Software uninstall instructions
Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.

QR Code
Oops!! Something went wrong with your Windows virus QR code
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