BSOD Driver Problem Scam

What is BSOD Driver Problem?

"BSOD Driver Problem" is a false error message displayed by a rogue website. It claims that the operating system has been infected and that there are some issues regarding system drivers.

This error imitates the "Blue Screen of Death [BSOD]". The website that displays this error is promoted using various adware-type applications - users consequently encounter unwanted browser redirects. Furthermore, these apps usually track Internet browsing activity and deliver intrusive online advertisements.

The error message states that the system has been corrupted and encourages users to contact a "Microsoft-Certified Technician" via a toll-free telephone number provided (888-540-4641). This person will supposedly solve the problem. Users are also warned that closing the browser and restarting the computer could result in data loss or to a non-bootable situation.

This error is fake. There are no infections or any other problems. Cyber criminals attempt to trick users into paying for help that is not needed. Paying is equivalent to sending your money to cyber criminals - you will support their malicious business and waste your money.

Therefore, we strongly advise you to ignore all errors and requests to pay. Furthermore, adware-type applications often display intrusive online advertisements that conceal underlying content of visited websites, thereby significantly diminishing Internet browsing experience. The ads can lead to malicious websites and, thus, clicking them will result in various computer infections.

Another downside of these rogue applications is data tracking. Adware records IP addresses, website URLs visited, pages viewed, search queries, geo-locations, language settings, and other similar information that is shared with third parties (who often attempt to generate revenue by misusing private information).

This behavior can cause serious privacy issues or even identity theft. Therefore, all adware-type applications should be uninstalled immediately.

There are many fake error messages similar to BSOD Driver Problem. Examples include BSOD Error, Enter A Product Key, BLOCK Due To Suspicious Activities, and many others. All claim that the operating system is damaged or corrupted in certain ways. These claims are false.

The error messages attempt to scare users and trick them into calling the aforementioned technicians (who ask victims to pay money for their services).

How did BSOD Driver Problem install on my computer?

Adware-type applications are often distributed using a deceptive software marketing method called "bundling" - stealth installation of third party software with regular software. Developers know that many users do not pay enough attention during the download/installation processes.

Aware of this, they conceal bundled programs within the "Custom/Advanced" section of these procedures. By skipping this section, users expose their systems to risk of various infections and compromise their privacy.

How to avoid installation of potentially unwanted applications?

There are two main steps you should take to prevent this situation. Firstly, never rush when downloading and installing software - select the "Custom" or "Advanced" settings and carefully analyze each step.

Furthermore, decline all offers to download/install third party applications and opt-out of those already included. There is a high probability that bundled programs will be rogue. Therefore, you should never install them.

BSOD Driver Problem pop-up error message:

Text presented within this pop-up:

Dear customer,
A serious malfunction has been detected with Windows 10 and your IE 11.0. Please call the toll-free number below for a Microsoft-Certified technician to help you resolve the issue:
(888) 540-4641
For your safety, closing the IE browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 10 64-bit operating system
Please contact support at the toll-free Helpline (888) 540-4641
DO NOT SHUT DOWN OR RESTART THE COMPUTER, DOING THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE OPERATING SYSTEM AND POTENTIAL NON BOOTABLE SITUATION RESULTING IN COMPLETE DATA LOSS, CONTACT MICROSOFT CERTIFIED TECHNICIANS TO RESOLVE THE ISSUE CALLING TOLL FREE - (888) 540-4641

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Quick menu:

• What is BSOD Driver Problem?
• STEP 1. Uninstall deceptive applications using Control Panel.
• STEP 2. Remove adware from Internet Explorer.
• STEP 3. Remove rogue plug-ins from Google Chrome.
• STEP 4. Remove adware from Mozilla Firefox.
• STEP 5. Remove deceptive extensions from Safari.
• STEP 6. Remove rogue plug-ins from Microsoft Edge.

Adware removal:

Windows 11 users:

Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.

Windows 10 users:

Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.

Windows 7 users:

Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.

macOS (OSX) users:

Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.

In the uninstall programs window, look for any suspicious programs, select these entries and click "Uninstall" or "Remove".

After uninstalling the potentially unwanted program that causes BSOD Driver Problem error, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.

Remove adware from Internet browsers:

Video showing how to remove potentially unwanted browser add-ons:

Remove malicious add-ons from Internet Explorer:

Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".

Optional method:

If you continue to have problems with removal of the bsod driver problem virus, reset your Internet Explorer settings to default.

Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.

Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.

Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.

In the opened window, select the Advanced tab.

Click the Reset button.

Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.

Remove malicious extensions from Google Chrome:

Click the Chrome menu icon (at the top right corner of Google Chrome), select "Tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons, select these entries and click the trash can icon.

Optional method:

If you continue to have problems with removal of the bsod driver problem virus, reset your Google Chrome browser settings. Click the Chrome menu icon  (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.

After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.

In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.

Remove malicious plug-ins from Mozilla Firefox:

Click the Firefox menu (at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.

Optional method:

Computer users who have problems with bsod driver problem virus removal can reset their Mozilla Firefox settings.

Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.

Select Troubleshooting Information.

In the opened window, click the Refresh Firefox button.

In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.

Remove malicious extensions from Safari:

Make sure your Safari browser is active, click Safari menu, and select Preferences....

In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.

Optional method:

Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...

In the opened window select all history and click the Clear History button.

Remove malicious extensions from Microsoft Edge:

Click the Edge menu icon  (at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.

Optional method:

If you continue to have problems with removal of the bsod driver problem virus, reset your Microsoft Edge browser settings. Click the Edge menu icon  (at the top right corner of Microsoft Edge) and select Settings.

In the opened settings menu select Reset settings.

Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.

• If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.

Summary:

Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.

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