How to uninstall the InternetSpeedUtility unwanted app?
Written by Tomas Meskauskas on (updated)
What is hp.myway.com?
The InternetSpeedUtility toolbar is developed by Mindspark Interactive Network and claims to allow users to test their Internet download and upload speeds. Some users may find this functionality legitimate and useful, however, this toolbar is considered to be a browser hijacker and a potentially unwanted application (PUA).
The main reason for these negative associations is stealth installation - InternetSpeedUtility infiltrates systems/browsers without users' permission. Following installation, Internet browser settings are modified and users' Internet browsing activity is potentially monitored.
InternetSpeedUtility modifies the Internet Explorer, Google Chrome, and Mozilla Firefox browser default search engine, homepage, and new tab URL settings by assigning them to the hp.myway.com website. The settings are modified without users' permission.
In doing so, InternetSpeedUtility diminishes the Internet browsing experience, since users are continually redirected to hp.myway.com - a questionable search engine. It is common that such search engines generate search results that include links to other unreliable sites.
In addition, this toolbar co-operates with third party companies, and therefore, browsing activity may be tracked and certain information collected (some of which may contain personally identifiable details). This behavior can lead to issues related to online privacy, browsing safety or even identity theft. You are strongly advised to the uninstall InternetSpeedUtility toolbar immediately.
| Name | InternetSpeedUtility browser hijacker |
| Threat Type | Browser Hijacker, Redirect, Search Hijacker, Toolbar, Unwanted New Tab |
| Detection Names | Avast (Win32:UnwantedSig [PUP]), DrWeb (Adware.MyWebSearch.147), ESET-NOD32 (Win32/Toolbar.MyWebSearch.BA Potentially Unwanted), Kaspersky (Not-a-virus:HEUR:WebToolbar.Win32.Agent.gen), Full List Of Detections (VirusTotal) |
| Browser Extension(s) | InternetSpeedUtility |
| Supposed Functionality | Improved browsing experience |
| Affected Browser Settings | Homepage, new tab URL, default search engine |
| Promoted Domain | hp.myway.com |
| Serving IP Address (hp.myway.com) | 23.66.69.101 |
| Symptoms | Manipulated Internet browser settings (homepage, default Internet search engine, new tab settings). Users are forced to visit the hijacker's website and search the Internet using their search engines. |
| Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers. |
| Damage | Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
Mindspark Interactive Network has released a number of identical browser toolbars including HomeHelpGuide, EasyWebPagePrint, RecipeSearch.
Although these plug-ins offer various different features, all have identical behavior. Rather than providing the features promised, they collect system data and change certain browser's settings which causes constant redirects to certain addresses. To sum up, the main purpose of apps like InternetSpeedUtility is to generate revenue for the developers.
How did InternetSpeedUtility install on my computer?
Although this toolbar has an official download website, it is commonly distributed using a deceptive software marketing method called 'bundling', and therefore, often infiltrates systems without users' permission. Bundling allows developers to stealthily install third party applications with regular software.
Many users do not pay enough attention when downloading and installing software, and therefore, bundling is a very effective method. Some users are unaware that developers conceal bogus apps within the 'Custom' or 'Advanced' options. When rushing the download/installation procedures, they often skip these steps and inadvertently install rogue apps.
Also, it is common that unwanted apps are distribute via deceptive ads that are designed to execute certain scripts. When clicked, those ads cause download and/or installation of some potentially unwanted application.
How to avoid installation of potentially unwanted applications?
Download and/or installation setups that include settings like "Custom", "Advanced" (or certain checkboxes) should be always checked for offers to download and/or install unwanted apps before completing downloads and/or installations. Files and programs should be downloaded only from official websites and via direct links.
Unofficial, pages, Peer-to-Peer networks (like eMule, torrent clients), third party downloaders, installers and other tools, channels could be used by third parties as tools to distribute unwanted, in some cases even malicious apps.
Advertisements that appear on questionable websites websites can be designed to open untrustworthy websites, or even cause downloads and/or installations. Therefore, such ads should not be clicked. Additionally, there should be any unwanted, suspicious extensions, add-ons and plug-ins installed on a web browser, or programs of this kind installed on the operating system.
Installation setup of InternetSpeedUtility browser hijacker:
Website promoting InternetSpeedUtility browser hijacker (Chrome):
Notification saying that InternetSpeedUtility can read and change certain data (Chrome):
Website promoting InternetSpeedUtility browser hijacker (Firefox):
Notification saying that InternetSpeedUtility can read and change certain data (Firefox):
Instant automatic malware removal:
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Quick menu:
- What is hp.myway.com?
- STEP 1. Uninstall InternetSpeedUtility application using Control Panel.
- STEP 2. Remove InternetSpeedUtility browser hijacker from Google Chrome.
- STEP 3. Remove hp.myway.com homepage and default search engine from Mozilla Firefox.
- STEP 4. Remove hp.myway.com redirect from Safari.
- STEP 5. Remove rogue plug-ins from Microsoft Edge.
- STEP 6. Remove hp.myway.com redirect from Internet Explorer.
InternetSpeedUtility browser hijacker removal:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window: look for any recently installed suspicious applications (for example, "InternetSpeedUtility Internet Explorer..."), select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted applications (which cause browser redirects to the hp.myway.com website), scan your computer for any remaining unwanted components. To scan your computer, use recommended malware removal software.
InternetSpeedUtility browser hijacker removal from Internet browsers:
Video showing how to remove browser redirects:
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate "InternetSpeedUtility" and other recently-installed suspicious browser add-ons, and remove them.
Change your homepage:
Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings". In the "On startup" section, disable InternetSpeedUtility, look for a browser hijacker URL (hp.myway.com) below the “Open a specific or set of pages” option. If present click on the three vertical dots icon and select “Remove”.
Change your default search engine:
To change your default search engine in Google Chrome: Click the Chrome menu icon (at the top right corner of Google Chrome), select "Settings", in the "Search engine" section, click "Manage search engines...", in the opened list look for "Ask Web Search" when located click the three vertical dots near this URL and select "Remove from list".
Optional method:
If you continue to have problems with removal of the internetspeedutility browser hijacker, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plugins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click on "Extensions" and remove "InternetSpeedUtility", as well as all other recently installed browser plug-ins.
Change your homepage:
To reset your homepage, click the Firefox menu (at the top right corner of the main window), then select "Options", in the opened window disable InternetSpeedUtility, remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you start Mozilla Firefox.
Change your default search engine:
In the URL address bar, type about:config and press Enter.
Click "I'll be careful, I promise!".
In the search filter at the top, type: "extensionControlled"
Set both results to "false" by either double-clicking each entry or clicking the 
button.
Optional method:
Computer users who have problems with internetspeedutility browser hijacker removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active and click Safari menu, then select Preferences...
In the preferences window select the Extensions tab. Look for any recently installed suspicious extensions and uninstall them.
In the preferences window select General tab and make sure that your homepage is set to a preferred URL, if its altered by a browser hijacker - change it.
In the preferences window select Search tab and make sure that your preferred Internet search engine is selected.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the top right corner of Microsoft Edge), select "Extensions". Locate any recently-installed suspicious browser add-ons, and remove them.
Change your homepage and new tab settings:
Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Settings". In the "On startup" section look for the name of the browser hijacker and click "Disable".
Change your default Internet search engine:
To change your default search engine in Microsoft Edge: Click the Edge menu icon (at the top right corner of Microsoft Edge), select "Privacy and services", scroll to bottom of the page and select "Address bar". In the "Search engines used in address bar" section look for the name of the unwanted Internet search engine, when located click the "Disable" button near it. Alternatively you can click on "Manage search engines", in the opened menu look for unwanted Internet search engine. Click on the puzzle icon 
near it and select "Disable".
Optional method:
If you continue to have problems with removal of the internetspeedutility browser hijacker, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently installed suspicious extensions, select these entries and click "Remove".
Change your homepage:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Internet Options", in the opened window remove hxxp://hp.myway.com and enter your preferred domain, which will open each time you launch Internet Explorer. You can also enter about: blank to open a blank page when you start Internet Explorer.
Change your default search engine:
Click the "gear" icon (at the top right corner of Internet Explorer), select "Manage Add-ons". In the opened window, select "Search Providers", set "Google", "Bing", or any other preferred search engine as your default and then remove "hp.myway".
Optional method:
If you continue to have problems with removal of the internetspeedutility browser hijacker, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Summary:
A browser hijacker is a type of adware infection that modifies Internet browser settings by assigning the homepage and default Internet search engine settings to some other (unwanted) website URL. Commonly, this type of adware infiltrates operating systems through free software downloads. If your download is managed by a download client, ensure that you decline offers to install advertised toolbars or applications that seek to change your homepage and default Internet search engine settings.
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