Do not trust fake "Conflict With Your Company Name Or Trademark" emails

What kind of email is "Conflict With Your Company Name Or Trademark"?

After investigating several "Conflict With Your Company Name Or Trademark" emails, we determined that they are spam. These fake letters claim that a registration attempt has been made with the .cn domain that includes keywords associated with recipients' company names or trademarks. The purpose of this spam mail is to promote a domain name scam, specifically – a domain name registration scam.

"Conflict With Your Company Name Or Trademark" email scam overview

The "Conflict With Your Company Name Or Trademark" emails typically state that the message is from a "network service", "domain name registration service", or another relevant entity, and stress that it is intended for the company CEO.

The letters claim that an application has been received to register a .cn domain (country code top-level domain for China), but it was discovered that the request conflicts with the recipient's company name/ trademark. The spam emails ask recipients to verify whether the application was submitted on their behalf by a Chinese distributor or other business partner.

It must be emphasized that all the information provided in these letters is false, and this mail is not associated with any genuine service providers or entities.

As mentioned in the introduction, the emails are promoting a domain name registration scam. If a recipient is lured into contacting the scammers (via email, phone call, etc.), they are informed that the process has been halted to ensure the protection of their proprietary rights.

The scheme can operate in several ways. Victims can be deceived into registering the supposedly sought-after domains, and whether they are actually registered through a shady company or merely led through a fake process – this can rack up to thousands on a yearly basis.

Alternatively, the scammers can purchase said domains at the regular rate and pretend to have worked out a deal with the applicants, wherein victims can buy them back for a bloated price.

To summarize, by trusting an email like "Conflict With Your Company Name Or Trademark" – users can experience significant financial losses and potential privacy issues.

Spam campaigns in general

Spam emails are used to promote various scams, including (but not limited to) phishing, tech support, refund, service subscription renewal/cancellation, sextortion, lottery, inheritance, and so on. This mail is also used to proliferate malware, such as trojans, ransomware, cryptominers, etc.

While the commonly held belief that these emails are poorly crafted and rife with spelling/grammatical errors is not untrue, it is not always the case. Spam mail can be competently made and even believably disguised as messages from legitimate entities (e.g., service providers, companies, organizations, institutions, authorities, etc.).

We have investigated thousands of spam emails; "Account Password Needs To Be Reset", "Chase - Access Restricted", "SSL Port Server Errors", "Zoom Antivirus Plus Subscription", "Someone Added You As Their Recovery", "Fund Transaction", "Por Este Medio Notifico La Presente Demanda", and "Products We Want To Purchase" are merely some of our newest articles.

How do spam campaigns infect computers?

Cyber criminals commonly use spam campaigns to distribute malware. The emails/messages can include infectious files as attachments or download links. These files come in various formats, e.g., documents (PDF, Microsoft Office, Microsoft OneNote, etc.), archives (RAR, ZIP, etc.), executables (.exe, .run, etc.), JavaScript, and so on.

Once a malicious file is opened – the infection process is initiated. However, some formats need additional user interaction to jumpstart malware download/installation. For example, Microsoft Office files require users to enable macro commands (i.e., editing/content), while OneNote documents need them to click embedded links or files.

How to avoid installation of malware?

We strongly recommend approaching incoming emails and other messages with caution. Attachments or links found in suspicious/relevant mail must not be opened, as they can be harmful or virulent.

However, malware is not spread only through spam mail. Therefore, we advise vigilance while browsing, as fraudulent and dangerous online content typically appears genuine and harmless.

Furthermore, all downloads must be made from official and verified channels. Another recommendation is to activate and update software using legitimate functions/tools, as illegal activation tools ("cracks") and third-party updaters may contain malware.

It is paramount for device integrity and user safety to have a reputable anti-virus installed and kept up-to-date. Security programs must be used to run regular systems scans and to remove detected threats. If you've already opened malicious attachments, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate infiltrated malware.

Text presented in the "Conflict With Your Company Name Or Trademark" spam email letter:

Subject: ********

******** domain and keyword in CN

Dear Manager,

(If you are not the person who in charge of this, please forward this to your CEO, because this is urgent.Thanks)
We are a Network Service Company which is the domain name registration center in Shanghai, China. On June 17, 2024, we received an application from Shunkai Holdings Ltd requested “ ******** ” as their internet keyword and China (CN) domain names( ********.cn/ ********.com.cn/********.net.cn/ ********.org.cn). After checking it, we find this name conflict with your company name or trademark. In order to deal with this matter better, it's necessary to send an email to you and confirm whether this chinese company is your distributor or not?

Best Regards

Wilson
============================
Mr.Wilson Liu |Senior Manager
No.572 Dongping South Road, Zhangyan,
Shanghai 201500, China
Tel: 0086 21 61 91 86 96
Fax: 0086 21 61 91 86 97
Mobi: 0086 134 828 191 47
--------------------------------------------------
Tip: Please Add mail sender account to your contacts to make sure our response does not end up in your spam folder.

Screenshot of another variant of this spam email:

Text presented in this email variant:

Subject: ********

(Please kindly forward this to your CEO, because this is urgent. If you believe this has been sent to you in error, please ignore it. Thanks)
Dear CEO,
We are the domain name registration service company in Shanghai, China. On June 23, 2024, we received an application from Hongshun Ltd requested "********" as their internet keyword and China (CN) domain names (********.cn, ********.com.cn, ********.net.cn, ********.org.cn). But after checking it, we find this name conflict with your company name or trademark. In order to deal with this matter better, it's necessary to send email to you and confirm whether this company is your distributor or business partner in China?

Best Regards
Robert Liu
General Manager
NET Registry
Tel: +86-2161918696
Fax: +86-2161918697
Mob: +86-13816428671
12F Kaike Building, No. 1801 Hongmei Road, Shanghai 200233, China

Another example of an email from "Conflict With Your Company Name Or Trademark" spam campaign:

Text presented within:

Dear Manager,

(If you are not the person who in charge of this, please forward this to your CEO, because this is urgent.Thanks!)
I am Peter Wang, Services & Operating Manager of a Network Service Company which is the domain name registration center in Shanghai, China. On August 5, 2024, we received an application from Changrong Holdings Ltd requested “-” as their internet keyword and China (CN) domain names( -).

After checking it, we find this name conflict with your company name or trademark. In order to deal with this matter better, we send email to you and confirm whether your company have relations with this Chinese company or not?

Kind regards

Peter
-----------------------------
Mr.Peter Wang | Services & Operating Manager
TLDsCHINA | Headquarters  |
No. 98 Xinhua Middle Road, Zhangyan, Shanghai 201500,China
T: 008 6-134-8 281-914 7 | Tel: 0086-21-619 1-869 6 | Fax: 008 6-21-61 91-869 7

Yet another example of an email from "Conflict With Your Company Name Or Trademark" spam campaign:

Text presented within:

Dear Manager,

(If you are not the person who is in charge of this, please forward this to your CEO, because this is urgent. Thanks!)  

I am Jack Lee(Mr.) , a Services & Operating Manager here in in Shanghai, China with the domain name registration center.

On August 12, 2024, we received an application from Naiyuan Holdings Ltd requested “-” as their internet

keyword and China (CN) domain names(-).

After checking it, we find this name conflict with your company name or trademark. In order to deal with this matter

better, we send email to you and confirm whether this company is associated with your company or not?

Kind regards

Jack

=============================

Jack Lee(Mr.) | Services & Operating Manager

No. 98 Xinhua Middle Road, Zhangyan, Shanghai 201500,China

T: 0086-1348-28191-47 | Tel: 0086-21-619-186-96 | Fax: 0086-21-619-186-97

-----------------------------

Tip: Please Add mail sender account to your contacts to make sure our response does not end up in your spam folder.

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Types of malicious emails:

If you opened an attachment or downloaded a file from a suspicious email, run a full system scan with Combo Cleaner. If you only received the email and didn't engage with it, you don't need to scan anything - just identify the scam and delete it. The full procedure below covers both situations and what to do if you already clicked, replied, or sent money.

Credential theft Phishing emails

Fake login pages disguised as PayPal, Microsoft, Apple, banks, or social networks. The email pushes a link to a near-perfect copy of the real login screen. The moment you type your username and password, the attacker has them.

Common subject lines

• "Action required: confirm your account"
• "Your password expires today"
• "Unusual sign-in attempt detected"
• "Verify your billing information"

Malware delivery Emails with malicious attachments

Trojans hidden inside fake invoices, faxes, shipping confirmations, or Office documents. Opening the attachment runs the payload and infects the system - often with an info-stealer or remote-access trojan.

Common subject lines

• "Invoice INV-2026-XXXX attached"
• "Fax received - 3 pages"
• "Your shipping document is ready"
• "Voicemail from +1-XXX-XXX-XXXX"

Extortion Sextortion emails

Fake claims of webcam recordings demanding cryptocurrency. Almost always a bluff: the attacker pulls a real password from an old data breach to make the threat look credible, then claims to have video of you. They have no recording and no access.

Common subject lines

• "I know your password is XXXX"
• "Your account has been hacked"
• "I have recorded you - 48 hours to pay"
• "You have been compromised"

Callback fraud Refund & callback scams

"Your subscription was renewed for $499 - call to cancel." Norton, McAfee, Geek Squad, PayPal, and Wells Fargo variants are all common. There's no real subscription. The phone number in the email connects directly to the scammer, who walks you through "refunding" yourself - which is actually them stealing money from your bank.

Common subject lines

• "Norton subscription auto-renewed - $499.99"
• "McAfee Total Protection invoice"
• "Geek Squad order confirmation"
• "Your PayPal payment is being processed"

Credential theft Account suspension & verification scams

"Your account will be deleted in 24 hours - verify now." The artificial deadline is the whole point: it pressures you to click before checking details. The "verify" link goes to a phishing page styled to look like the real provider.

Common subject lines

• "Your account will be deleted in 24 hours"
• "Suspicious activity detected - verify now"
• "Final warning: account closure"
• "Action required to keep your account active"

Mixed payload Delivery & package scams

Fake DHL, USPS, UPS, or FedEx tracking, customs fees, or "package undeliverable" notices. Targets anyone expecting a parcel - the timing alone catches many people. The link hides either phishing (asking for card details to "release" the package) or a malware download.

Common subject lines

• "Your DHL package is held at customs"
• "USPS - delivery attempt failed"
• "FedEx tracking update - action required"
• "Pay $2.99 redelivery fee to release your parcel"

Remote access Tech support scams

Fake Microsoft, Apple, or "Windows Defender" security alerts pushing a phone number. Real Microsoft and Apple never email a phone number to call. The number connects you to a scammer who asks for remote access to "fix" the imaginary problem and then demands payment.

Common subject lines

• "Microsoft Defender expired - renew now"
• "Apple ID security alert"
• "Critical: virus detected on your PC"
• "Windows license expired - call now"

Wire fraud Advance-fee scams

Inheritance, lottery wins, romance, or business deals that ask for a small fee to release a much larger sum. The classic "Nigerian prince" 419 family of frauds. Once you pay the first fee, more fees appear (taxes, lawyer, transfer charges) until you stop paying. The promised money never exists.

Common subject lines

• "Inheritance from a relative you didn't know about"
• "You won the international lottery"
• "URGENT - business proposal worth $XX million"
• "Compensation fund release for fraud victims"

Wire fraud Business email compromise (BEC)

CEO impersonation asking employees to wire money or buy gift cards, or fake supplier invoices with newly "updated" bank details for payment redirection. The email often spoofs a real internal executive's display name and uses an external lookalike domain.

Common subject lines

• "Quick task - need you to buy gift cards"
• "Updated banking details for invoice payment"
• "Wire transfer request - urgent"
• "Are you available?" (CEO impersonation opener)

How to spot a malicious email?

Phase 1~ 2 min

Spot - identify the red flags

---

1

Check the sender's actual address, not the display name

30 sec

The display name (the human-readable part) is trivial to fake. Always check the full address that comes after it. Common red flags:

• Domain mismatch - service@paypa1.com, support@micros0ft-help.com, look-alike domains using digits or extra hyphens
• Free-email impersonation - any "official" message from a bank, courier, or platform sent from a @gmail.com, @outlook.com, or @yahoo.com address
• Reply-To mismatch - the From address looks legitimate but Reply-To points somewhere completely different

Why this matters

Real companies own their domains and send mail from them. A "DHL" message from a Gmail address is never legitimate, regardless of how convincing the body looks.

2

Watch for urgency, threats, and generic greetings

30 sec

Scams almost always rush you. The point is to make you act before you think. Treat any of the following as a strong signal:

• "Your account will be deleted in 24 hours"
• "Final notice" / "Immediate action required"
• "Dear Customer" or "Dear User" instead of your real name
• Threats of fines, account closure, legal action, or arrest
• Promises of refunds, prizes, or money you didn't earn
• Spelling and grammar mistakes in messages claiming to come from a major brand

3

Hover over every link before clicking

30 sec

On a desktop, hover the mouse over the link without clicking. The real destination shows in the bottom-left status bar of your browser or email client. On a phone, long-press the link to preview the URL.

• Real Microsoft, PayPal, or bank links go to those exact domains, not redirects through unrelated sites
• Shortened URLs (bit.ly, tinyurl, t.co) hide the real destination - never click them in unsolicited mail
• The visible link text and the actual URL must match - mismatches are the single biggest phishing red flag

Pro tip

When in doubt, don't click the link. Open a new browser tab and type the company's address yourself, then log in normally. If there really is an issue with your account, you'll see it there.

4

Treat unexpected attachments as hostile

30 sec

If you didn't ask for the file, don't open it - even if it appears to come from someone you know. Categories that should never be opened from email without verification through another channel:

• .exe, .scr, .iso, .img, .vbs, .bat - executables, never legitimate attachments
• .docx, .xlsx, .pptx with "Enable macros" prompts - the macros run the malware
• .pdf with "Click here to view" buttons - usually a phishing redirect, not a real document
• .zip, .rar, .7z archives, especially password-protected ones - the password defeats the email scanner

Phase 2~ 2 min

Report and delete - if you haven't engaged

---

If you only received the email and didn't reply, click, or open anything, the steps below are all you need. Your computer is not infected.

5

Don't reply, don't click "unsubscribe"

30 sec

Replying confirms your address is real and monitored, which gets you added to higher-value scam lists. The "unsubscribe" link in a scam message is rarely a real opt-out - it usually leads to a phishing page or downloads a tracking pixel.

Instead, mark the message as junk or phishing inside your email client (this trains the spam filter), then block the sender.

6

Report the scam to your email provider and authorities

1 min

Inside your email client:

• Gmail: open the message → ⋮ menu → Report phishing
• Outlook / Outlook.com: ⋯ menu → Report → Report phishing
• Apple Mail / iCloud: Move to Junk, then forward to reportphishing@apple.com

Forward or report to authorities:

• International: forward to reportphishing@apwg.org
• United States: ic3.gov (FBI)
• United Kingdom: forward phishing emails to report@phishing.gov.uk (NCSC SERS); for financial loss report at reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
• Canada: antifraudcentre.ca
• Australia: scamwatch.gov.au
• EU: your national CERT - find yours via the ENISA CSIRT map

After reporting, delete the email and empty the Trash folder so you don't accidentally open it later.

Phase 3~ 10–60 min

Recover - if you already engaged with the scam

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Pick the step below that matches what you did. If multiple apply, work through them in the order they appear - the steps are arranged from lowest to highest risk.

7

You only clicked a link (didn't enter anything or download anything)

Scenario: clicked link only10 min

Close the page right away. Don't enter any information, even if the page looks legitimate.

• Clear your browser cache and cookies for the last hour - Chrome/Edge: Ctrl+Shift+Del → Last hour → check Cookies and Cached files
• Run a quick scan with Combo Cleaner in case the page tried to drop a file silently (drive-by download)
• Update your browser to the latest version - most drive-by exploits target outdated browsers
• Watch for new browser pop-ups, redirects, or unfamiliar notifications over the next few days

Why this matters

Modern browsers block most drive-by attacks, but a single click on a phishing page can still be enough on an outdated browser or unpatched plugin. A quick scan catches anything that landed silently.

8

You opened an attachment or downloaded a file - run a full malware scan

Scenario: opened attachment⚠ Highest risk60–90 min

Opening an attachment is the most common path to actual infection. Treat the system as compromised until the scans below come back clean. Work through these sub-steps in order:

8.1Disconnect from the network

Unplug Ethernet and turn off Wi-Fi. If the attachment was an info-stealer or remote-access trojan, this stops it from sending data out or receiving commands. Keep the network off until you've booted into Safe Mode (next step) - you'll reconnect there briefly to download the scanners.

8.2Boot into Safe Mode with Networking, then download the scanners

Windows 11: Settings → System → Recovery → Advanced startup → Restart now → Troubleshoot → Advanced options → Startup Settings → Restart → press 5 or F5.

Windows 10: hold Shift, click Power → Restart → Troubleshoot → Advanced options → Startup Settings → Restart → press F5.

Once Safe Mode has loaded, turn Wi-Fi back on and download Combo Cleaner (used in 8.4) and Microsoft Safety Scanner (used in 8.5). Safe Mode loads only minimal drivers, so most malware can't auto-run while you're getting the tools. Save both installers to your Desktop.

8.3Run Microsoft Defender Offline

Reboot to normal Windows. Open Windows Security → Virus & threat protection → Scan options. Select Microsoft Defender Antivirus (offline scan) and click Scan now. The PC restarts into a stripped-down environment and scans the disk before Windows fully loads - this is what catches rootkits and bootkits.

Recommended antivirus

Combo Cleaner

VB100 certified. Includes anti-trojan, registry/persistence scanning, and anti-spyware in one pass. The 7-day free trial is available.

Download Combo Cleaner

8.4Run a full Combo Cleaner scan

Install Combo Cleaner and run a full system scan (not the quick scan). Let it complete fully, review what it found, and apply the recommended actions. Combo Cleaner will quarantine known trojans and remove their persistence in the registry.

8.5Run Microsoft Safety Scanner as a second-opinion scan

Download Microsoft Safety Scanner (MSERT.exe). The binary expires every 10 days, which means every download has the latest signatures. Run a full scan after Combo Cleaner to catch anything one engine alone might miss.

8.6Reset browsers and clear notification permissions

Many email-borne trojans drop adware that hijacks browsers. Reset each browser you use:

Chrome: chrome://settings/reset → Restore settings to their original defaults. Then chrome://settings/content/notifications - remove unfamiliar sites.

Edge: edge://settings/reset. Then edge://settings/content/notifications.

Firefox: about:support → Refresh Firefox.

8.7Re-enable Defender, Tamper Protection, and update everything

Open Windows Security → Virus & threat protection → Manage settings and confirm Real-time protection, Cloud-delivered protection, and Tamper Protection are all on. Then run Settings → Windows Update → Check for updates and update browsers and applications.

Important

If the scans keep finding new threats on each run, or files reappear after deletion, you may have a deeper compromise that needs a clean Windows reinstall. See pcrisk's full manual malware removal guide for the extended procedure (Process Explorer, Autoruns, hosts file inspection).

9

You entered credentials on a fake login page

Scenario: shared password⚠ Act fast20 min

Assume the attacker has your password and is using it right now. Speed matters.

1. Change the password from a different, known-clean device (your phone is fine if it's not infected). Don't reuse the old password anywhere else.
2. Enable two-factor authentication if you haven't already. Prefer an authenticator app or hardware key over SMS.
3. Sign out of all sessions - most platforms have a "sign out everywhere" option in security settings, which kicks the attacker out.
4. Review recent activity - look for unfamiliar logins, new devices, forwarding rules, or app permissions. Remove anything you don't recognize.
5. Check your other accounts - if you reused that password anywhere else, change it there too. Check your exposure at haveibeenpwned.com.
6. Update security questions - the attacker may have seen the answers in your account profile.

Why email comes first

If you only have time to change one password, change your primary email password - it's the recovery hub for every other account. An attacker who controls your email can reset everything else.

10

You sent money or shared bank, card, or ID details

Scenario: financial loss⚠ Contact bank now30 min

Time is the single biggest factor in recovering money. Banks can sometimes recall a wire or reverse a card transaction within the first few hours.

1. Call your bank or card issuer immediately. Use the number on the back of the card, not any number from the scam email. Ask them to freeze the card, reverse the transaction if possible, and flag the account for fraud monitoring.
2. If you sent a wire transfer or used a money-transfer service (Western Union, MoneyGram, Zelle, Wise), call them directly and request a recall. Some can be reversed within minutes if reported fast.
3. If you sent cryptocurrency or gift cards, recovery is unlikely - but report it anyway, since law enforcement tracks these patterns.
4. File a police report. You'll need the report number for any insurance, bank, or credit-bureau claim. Save the report number.
5. File with the right authority for your country:
   • US: ic3.gov + reportfraud.ftc.gov
   • UK: reportfraud.police.uk (Report Fraud, the successor to Action Fraud; 0300 123 2040)
   • Canada: antifraudcentre.ca
   • Australia: scamwatch.gov.au
   • EU: your national CERT or police cybercrime unit
6. Set fraud alerts on all major credit bureaus if you shared any ID details. US: Equifax, Experian, TransUnion. UK: Experian, Equifax, TransUnion (Cifas Protective Registration is a stronger option).
7. Save all evidence - the original email (with full headers), screenshots of the fake site, transaction records, any phone numbers or chat logs.

Phase 4~ 15 min + 30 days

Verify & monitor

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11

Final scan and startup-app check

15 min

Reconnect to the network and run one final full scan with Combo Cleaner, followed by a Windows Defender quick scan. Then open Task Manager (Ctrl + Shift + Esc) and switch to Startup apps - disable anything unfamiliar.

Make sure Windows, browsers, and any applications you use are fully up to date. The infection vector that worked on you once usually involves outdated software.

12

Monitor accounts and credit for 30 days

5 min/day · 30 days

Most fraud follow-ups land in the first month. Until that window closes, keep watching:

• Bank and card statements - daily for the first week, then weekly
• Email - watch for password-reset confirmations or login alerts you didn't trigger
• Credit report - US: free at annualcreditreport.com; UK: Experian, Equifax, TransUnion all have free tiers
• Breach alerts - sign up at haveibeenpwned.com to be notified when your email appears in new leaks

If anything new appears in any of those, treat it as a continuing compromise: change passwords again, contact the bank again, and update the police report.

Important: If you didn't click anything, didn't reply, and didn't open any attachment, your computer is not infected - just delete the email and move on. If you opened an attachment or downloaded a file, run an automated scan with Combo Cleaner and Windows Defender and stop there. That path catches the vast majority of email-borne malware without the risk of breaking Windows by deleting the wrong file.

Frequently Asked Questions (FAQ)

Why did I receive this email?

Spam emails are not personal, even if they include details relevant to the recipients. Any such information is most likely obtained through publicly available sources or phishing scams. Cyber criminals distribute this mail in large-scale campaigns – hence, thousands of users receive identical or incredibly similar emails.

I have provided my personal information when tricked by this spam email, what should I do?

If you have provided your log-in credentials – change the passwords of all potentially exposed accounts and inform their official support without delay. However, if the disclosed information was of a different personal nature (e.g., passport photos/scans, ID card details, credit card numbers, etc.) – immediately contact the appropriate authorities.

I have read a spam email but didn't open the attachment, is my computer infected?

Reading an email poses no infection threat; devices are compromised when malicious attachments or links are opened/clicked.

I have downloaded and opened a file attached to a spam email, is my computer infected?

If the opened file was an executable (.exe, .run, etc.) – most likely, yes – since these files cause infections almost without fail. However, you might have avoided this if it was a document (.doc, .xls, .pdf, etc.). These formats may need extra interaction (e.g., enabling macros, clicking embedded content, etc.) to initiate malware download/installation processes.

Will Combo Cleaner remove malware infections present in email attachments?

Yes, Combo Cleaner is designed to scan computers and eliminate all kinds of threats. It is capable of detecting and removing most of the known malware infections. Note that sophisticated malicious programs tend to hide deep within systems – hence, performing a full system scan is crucial.