SunnyDay (.SunnyDay) ransomware virus - removal and decryption options
Written by Tomas Meskauskas on (updated)
What kind of malware is SunnyDay?
SunnyDay is the name of ransomware that we discovered while inspecting malware samples submitted to VirusTotal. Our malware researchers found that SunnyDay encrypts files, appends ".SunnyDay" extension to filenames, and generates a ransom note (the "!-Recovery_Instructions-!.txt" file).
An example of how files encrypted by SunnyDay are modified: "1.jpg" gets renamed to "1.jpg.SunnyDay", "2.png" to "2.png.SunnyDay", and so forth.
Screenshot of files encrypted by this ransomware:
SunnyDay ransom note overview
The ransom note informs victims that files cannot be decrypted without the right decryption tool. Instructions on how to purchase that tool will be provided after writing an email to restoreassistance_net@wholeness.business or estoreassistance_net@decorous.cyou (with the provided ID as the email subject).
Also, the ransom note warns that attempts to restore files using third-party software will permanently damage them. It also states that not paying a ransom will result in having files disclosed on a certain website. Additionally, the ransom note mentions that victims can send up two files before paying a ransom to have them decrypted for free.
More details about ransomware
It is impossible to restore files encrypted by ransomware unless a copy of files is backed up on a remote server, unplugged storage device (or elsewhere), or a working third-party decryption tool is available on the Internet. Paying cybercriminals is not recommended because they might never provide a decryption tool.
Removing ransomware from the infected device is important because it can encrypt more files and spread itself over a local network.
Ransomware in general
Cybercriminals use ransomware to blackmail victims (they demand payment for data decryption). It is rarely possible to decrypt files without tools purchased from the attackers. For this reason, it is strongly recommended to keep a copy of all important data on a remote server or unplugged storage device. More ransomware examples are Acepy, 4g3j7, Kkia.
How did ransomware infect my computer?
Typically, ransomware is distributed using emails (links or attachments in them), cracked software download pages, Trojans, untrustworthy sources for downloading files or programs, fake updating tools. Threat actors use them as tools to trick users into executing ransomware by themselves.
Most cybercriminals attempt to trick users into opening/executing malicious JavaScript files, executables, files extracted from archives like ZIP, RAR. Also, they use Microsoft Office, PDF, and other documents. Examples of unreliable sources for downloading files (and programs) are unofficial pages, third-party downloaders, P2P networks, free file hosting pages.
Most fake updaters (installers) are distributed using deceptive pages claiming that some installed software is out of date.
| Name | SunnyDay virus |
| Threat Type | Ransomware, Crypto Virus, Files locker |
| Encrypted Files Extension | .SunnyDay |
| Ransom Demanding Message | !-Recovery_Instructions-!.txt, !-Recovery_Instructions-!.html |
| Free Decryptor Available? | No |
| Cyber Criminal Contact | restoreassistance_net@wholeness.business, restoreassistance_net@decorous.cyou |
| Detection Names | Avast (Win64:RansomX-gen [Ransom]), Combo Cleaner (Generic.Ransom.LockCrypt.3.C0267EF9), ESET-NOD32 (Win64/Filecoder.EC), Kaspersky (HEUR:Trojan-Ransom.Win32.Generic), Microsoft (Ransom:Win32/Filecoder.AA!MTB), Full List Of Detections (VirusTotal) |
| Symptoms | Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files. |
| Distribution methods | Infected email attachments (macros), torrent websites, malicious ads. |
| Damage | All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
How to protect yourself from ransomware infections?
Download files and software from official websites and via direct download links. Avoid using other sources. Also, do not click links or open files received from suspicious, unknown addresses. Especially such emails are irrelevant. Keep the installed software up to date. Always use functions or tools provided by official developers to update and activate it.
If your computer is already infected with SunnyDay, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.
Screenshot of SunnyDay's text file ("!-Recovery_Instructions-!.txt"):
Text in the ransom note:
! YOUR NETWORK HAS BEEN COMPROMISED !
All your important files have been encrypted!
ANY ATTEMPT TO RESTORE A FILE WITH THIRD-PARTY SOFTWARE WILL PERMANENTLY CORRUPT IT.No software available on internet can help you. We are the only ones able to solve your problem.
We gathered data from different segment of your network. These data are currently stored on a private server and will be immediately destroyed after your payment.
If you decide to not pay, we will keep your data stored and contact press or re-seller or expose it on our partner's website.
We only seek money and do not want to damage your reputation or prevent your business from running.
If you take wise choice to pay, all of this will be solved very soon and smoothly.
You will can send us 2-3 non-important files and we will decrypt it for free to prove we are able to give your files back.
Contact us.
restoreassistance_net@wholeness.business
restoreassistance_net@decorous.cyou
In the subject write - id-VA0328497918
Appearance of a ransom note ("!-Recovery_Instructions-!.html") dropped by another variant of SunnyDay ransomware:
Text presented within:
If you get this message, your network was hacked!
After we gained full access to your servers, we first downloaded a large amount of sensitive data and then encrypted all the data stored on them.That includes personal information on your clients, partners, your personnel, accounting documents, and other crucial files that are necessary for your company to work normally.
We used modern complicated algorithms, so you or any recovery service will not be able to decrypt files without our help, wasting time on these attempts instead of negotiations can be fatal for your company.
Make sure to act within 72 hours or the negotiations will be considered failed!
Inform your superior management about what's going on.
Contact us for price and get decryption software.
Contact us by email:
restoreassistance_net@wholeness.business
If you will get no answer within 24 hours contact us by our alternate emails:
restoreassistance_net@decorous.cyou
To verify the possibility of the recovery of your files we can decrypted 1-3 file for free.
Attach file to the letter (no more than 5Mb).
If you and us succeed the negotiations we will grant you:
complete confidentiality, we will keep in secret any information regarding to attack, your company will act as if nothing had happened.
comprehensive information about vulnerabilities of your network and security report.
software and instructions to decrypt all the data that was encrypted.
all sensitive downloaded data will be permanently deleted from our cloud storage and we will provide an erasure log.
Our options if you act like nothing's happening, refuse to make a deal or fail the negotiations:
inform the media and independent journalists about what happened to your servers. To prove it we'll publish a chunk of private data that you should have ciphered if you care about potential breaches. Moreover, your company will inevitably take decent reputational loss which is hard to assess precisely.
inform your clients, employees, partners by phone, e-mail, sms and social networks that you haven't prevent their data leakage. You will violate laws about private data protection.
start DDOS attack on you website and infrastructures.
personal data stored will be put on sale on the Darknet to find anyone interested to buy useful information regarding your company. It could be data mining agencies or your market competitors.
publish all the discovered vulnerabilities found in your network, so anyone will do anything with it.
Why pay us?
We care about our reputation. You are welcome to google our cases up and be sure that we don't have a single case of failure to provide what we promissed.Turning this issue to a bug bounty will save your private information, reputation and will allow you to use the security report and avoid this kind of situations in future.
Your personal ID
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SunnyDay ransomware removal:
Instant automatic malware removal:
Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
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Video suggesting what steps should be taken in case of a ransomware infection:
Quick menu:
- What is SunnyDay virus?
- STEP 1. Reporting ransomware to authorities.
- STEP 2. Isolating the infected device.
- STEP 3. Identifying the ransomware infection.
- STEP 4. Searching for ransomware decryption tools.
- STEP 5. Restoring files with data recovery tools.
- STEP 6. Creating data backups.
If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.
List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):
USA - Internet Crime Complaint Centre IC3
United Kingdom - Action Fraud
Spain - Policía Nacional
France - Ministère de l'Intérieur
Germany - Polizei
Italy - Polizia di Stato
The Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Isolating the infected device:
Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.
Step 1: Disconnect from the internet.
The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:
Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result: 
Click the "Change adapter settings" option in the upper-left corner of the window: 
Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable". 
Step 2: Unplug all storage devices.
As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:
Navigate to "My Computer", right-click on each connected device, and select "Eject": 
Step 3: Log-out of cloud storage accounts.
Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.
Identify the ransomware infection:
To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).
This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).
Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).
This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.
One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).
The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.
Example 1 (Qewe [Stop/Djvu] ransomware):
Example 2 (.iso [Phobos] ransomware):
If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).
Search for ransomware decryption tools:
Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.
Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.
Restore files with data recovery tools:
Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.
Step 1: Perform a scan.
Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.
Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:
Step 2: Recover data.
Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:
Create data backups:
Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.
Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.
Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.
We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.
You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.
The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.
OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.
Creating a data backup:
The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive
Step 1: Choose the files/folders you want to backup.
Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.
Click Help & Settings and then select Settings from the drop-down menu.
Go to the Backup tab and click Manage backup.
In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.
Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.
To add folders and files, not in the locations shown above, you have to add them manually.
Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.
Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.
All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.
To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.
Step 2: Restore corrupted files.
OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.
Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.
If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:
1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.
If you're signed in with a work or school account, click the Settings cog at the top of the page. Then, click Restore your OneDrive.
2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.
3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.
The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.
Frequently Asked Questions (FAQ)
How was my computer hacked and how did hackers encrypt my files?
Cybercriminals attempt to trick users into downloading and executing malware by themselves. Typically, users infect computers by executing malicious drive-by downloads, files downloaded from or through malicious emails, cracked software download sites.
How to open ".SunnyDay" files?
They cannot be opened while they are encrypted. Decryption is required for file usage.
Where should I look for free decryption tools for SunnyDay ransomware?
In case of a ransomware attack you should check the No More Ransom project website (more information above).
I can pay you a lot of money, can you decrypt files for me?
We do not provide a decryption service and strongly recommend not to pay money to third parties for it (they are scammers or act as a man-in-the-middle). Encrypted files cannot be decrypted without the interference of the attackers (without their tools) unless ransomware has flaws.
Will Combo Cleaner help me remove SunnyDay ransomware?
Yes, Combo Cleaner will remove ransomware from the infected device, but it will not decrypt files (antivirus software cannot do that). It is important to remove ransomware because it can cause more damage while present/active.
Outstanding!
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