Snatch (.snatch, .jimm, .googl, .dglnl, .ohwqg, .wvtr0, .hceem) ransomware virus - removal and decryption options

What is Snatch?

Discovered by Michael Gillespie, Snatch is high-risk computer infection categorized as ransomware. Programs of this type are developed by cyber criminals. They use ransomware to encrypt data stored on computers and blackmail victims by demanding ransom payments.

Snatch creates a ransom message within a text file called "Readme_Restore_Files.txt" and renames encrypted files by adding the ".snatch" extension (updated variants append ".jimm", ".googl", ".dglnl", ".ohwqg", ".wvtr0", and ".hceem" extensions). For example, "1.jpg" becomes "1.jpg.snatch".

Screenshot of files encrypted by the updated Snatch ransomware (".wvtr0" extension):

Ransom note overview

Snatch developers (cyber criminals) claim in the "Readme_Restore_Files.txt" that all data stored on the victim's computer is encrypted. They warn victims not to modify any encrypted files. The imboristheBlade@protonmail.com email address is provided to contact developers of Snatch ransomware. No other statements are made within the ransom message.

Once contacted, cyber ransomware developers generally demand payment of a ransom. They state the cost of a decryption tool and send a cryptocurrency wallet address to make the transaction. Ransomware-type programs commonly encrypt data using cryptography algorithms (symmetric or asymmetric) that cannot be 'cracked' without using a specific decryption tool.

Unfortunately, in most cases, only ransomware developers can provide victims with a tool capable of decryption. Note that they do not provide these tools free of charge. Generally, cyber criminals cannot be trusted - they send no decryption tools, even if their ransom demands are met.

There are no free tools capable of decrypting files encrypted by Snatch (at least, not at the moment). If you have a data backup created before the computer was infected by this ransomware, we recommend that you use it to restore your files.

More ransomware examples

Snatch is one of many ransomware-type programs. Other examples include SEED LOCKER, GANDCRAB 5.2 (one of many versions), and Cammora. Generally, these programs encrypt data and display ransom demand messages. Any differences are cost of decryption and cryptography algorithm used for encryption.

Most encryptions are impossible to crack without using the tools owned by specific ransomware developers. Decryption is only possible in rare cases when ransomware-type programs are not fully developed, contain bugs/flaws, and so on. To avoid data loss caused by ransomware in the future, create data backups and store them on remote servers or unplugged storage devices.

How did ransomware infect my computer?

Ransomware-type programs and other computer infections are usually distributed using spam campaigns (emails), untrustworthy software download channels, Trojans, software cracking tools, and fake updaters. Cyber criminals proliferate these infections by presenting malicious email attachments (or links) as legitimate.

The main goal is to trick recipients into opening malicious attachments or website links that leads to them. Opening these attachments leads to installation of malicious programs. Attached files are usually Microsoft Office documents, executables (.exe), archives (RAR and other), JavaScript files, and so on.

Untrustworthy software download sources such as Peer-to-Peer networks (torrent clients, eMule and other), freeware download and free file hosting websites, third party software downloaders/installers type are also used to proliferate malware. Cyber criminals use them to present malicious files as legitimate. By downloading and running them, users often install various viruses.

Trojans are malicious programs that proliferate other computer infections. If a trojan is installed, other infections are caused. To proliferate ransomware, cyber criminals use software cracking tools - these often install malicious programs rather than activating any software free of charge.

Fake software updaters usually infect systems by exploiting outdated software bugs/flaws or by downloading infections rather than updates or fixes.

Threat Summary:

Name	Snatch virus
Threat Type	Ransomware, Crypto Virus, Files locker
Encrypted Files Extension	.snatch, .jimm, .googl, .dglnl, .ohwqg, .wvtr0, .hceem
Ransom Demanding Message	Readme_Restore_Files.txt, RESTORE_WVTR0_FILES.txt
Cyber Criminal Contact	imboristheblade@protonmail.com, newrecoveryrobot@pm.me
Cyber Criminal Cryptowallet Address	1HsobDYQrg6U1X8uDjQFFFjoSAFVFhHgKU (Bitcoin)
Detection Names (updated variant)	Avast (Win64:Malware-gen), BitDefender (Gen:Variant.Ransom.Snatch.1), ESET-NOD32 (A Variant Of Win64/Filecoder.AM), Kaspersky (Trojan.Win32.DelShad.ea), Full List Of Detections (VirusTotal)
Rogue Process Name	wvtr0x64.exe (the process name may vary)
Symptoms	Cannot open files stored on your computer, previously functional files now have a different extension (for example, my.docx.locked). A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in bitcoins) to unlock your files.
Distribution methods	Infected email attachments (macros), torrent websites, malicious ads.
Damage	All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.
Malware Removal (Windows)	To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

How to protect yourself from ransomware infections?

Avoid opening attachments or links that are presented in emails received from unknown, untrustworthy or suspicious email addresses. These emails are usually presented as important and official, however, do not open any attachments or click website links. Download software using direct links and trustworthy, official sources.

Do not use Peer-to-Peer networks, third party downloaders, installers, or other dubious sources. These sources are often used to promote rogue apps capable of causing computer infections or other serious problems. Installed software or operating systems should be updated using tools or implemented functions provided by official software developers.

Software cracking tools cannot be trusted, since they are illegal (using them is a cyber crime) and they often cause computer infections. To keep your computer safe, have a reputable anti-virus or anti-spyware suite installed and keep it enabled at all times.

These tools usually detect and eliminate threats before they can do any damage. If your computer is already infected with Snatch, we recommend running a scan with Combo Cleaner Antivirus for Windows to automatically eliminate this ransomware.

Screenshot of a message encouraging users to pay a ransom to decrypt their compromised data:

Text presented in Snatch ransomware text file ("Readme_Restore_Files.txt"):

All your files are encrypted
Do not try modify files
My email imBoristheBlade@protonmail.com

Screenshot of files encrypted by Snatch (".snatch" extension):

Update November 28, 2019 - Crooks have recently released an updated version of Snatch ransomware which now appends ".wvtr0" extension and drops a completely different ransom note -  "RESTORE_WVTR0_FILES.txt".

Screenshot of updated Snatch ransomware's text file ("RESTORE_WVTR0_FILES.txt"):

Text presented within this file:

Attention!

Do not rename the ciphered files
Do not try to decrypt your data of the third-party software, it can cause constant data loss
You do not joke with files

To restore your files visit "hxxp://mydatasuperhero.com" website. This website is safe
If this website is not available use reserve website "hxxp://snatch24uldhpwrm.onion" in a TOR network. This website is safe. For visit of this website it is necessary to install Tor browser (hxxps://www.torproject.org)

Your login: -
Your password: -
Your BTC address: 1HsobDYQrg6U1X8uDjQFFFjoSAFVFhHgKU

If all websites are not available write to us on email of newrecoveryrobot@pm.me

You keep this information in secret

Process ("wvtr0x64.exe") of updated Snatch ransomware in Windows Task Manager:

Update December 10, 2019 - Cyber criminals are continually updating Snatch ransomware and releasing its new versions. The latest one has been reworked with an intention of avoiding anti-virus detections.

To achieve this, Snatch ransomware sets itself as a service which will only run in the Safe Mode, and then reboots the system into the said mode. Now the important thing is that most software (including anti-virus suites) don't run in Windows Safe Mode, which allows Snatch to easily encrypt data without any interruptions.

Snatch ransomware removal:

Instant automatic malware removal: Manual threat removal might be a lengthy and complicated process that requires advanced IT skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner By downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. 7 days free trial available. Combo Cleaner is owned and operated by Rcs Lt, the parent company of PCRisk.com read more.

Video suggesting what steps should be taken in case of a ransomware infection:

Quick menu:

• What is Snatch virus?
• STEP 1. Reporting ransomware to authorities.
• STEP 2. Isolating the infected device.
• STEP 3. Identifying the ransomware infection.
• STEP 4. Searching for ransomware decryption tools.
• STEP 5. Restoring files with data recovery tools.
• STEP 6. Creating data backups.

Reporting ransomware to authorities:

If you are a victim of a ransomware attack we recommend reporting this incident to authorities. By providing information to law enforcement agencies you will help track cybercrime and potentially assist in the prosecution of the attackers. Here's a list of authorities where you should report a ransomware attack. For the complete list of local cybersecurity centers and information on why you should report ransomware attacks, read this article.

List of local authorities where ransomware attacks should be reported (choose one depending on your residence address):

•  USA - Internet Crime Complaint Centre IC3
•  United Kingdom - Action Fraud
•  Spain - Policía Nacional
•  France - Ministère de l'Intérieur
•  Germany - Polizei
•  Italy - Polizia di Stato
•  The Netherlands - Politie
•  Poland - Policja
•  Portugal - Polícia Judiciária

Isolating the infected device:

Some ransomware-type infections are designed to encrypt files within external storage devices, infect them, and even spread throughout the entire local network. For this reason, it is very important to isolate the infected device (computer) as soon as possible.

Step 1: Disconnect from the internet.

The easiest way to disconnect a computer from the internet is to unplug the Ethernet cable from the motherboard, however, some devices are connected via a wireless network and for some users (especially those who are not particularly tech-savvy), disconnecting cables may seem troublesome. Therefore, you can also disconnect the system manually via Control Panel:

Navigate to the "Control Panel", click the search bar in the upper-right corner of the screen, enter "Network and Sharing Center" and select search result:

Click the "Change adapter settings" option in the upper-left corner of the window:

Right-click on each connection point and select "Disable". Once disabled, the system will no longer be connected to the internet. To re-enable the connection points, simply right-click again and select "Enable".

Step 2: Unplug all storage devices.

As mentioned above, ransomware might encrypt data and infiltrate all storage devices that are connected to the computer. For this reason, all external storage devices (flash drives, portable hard drives, etc.) should be disconnected immediately, however, we strongly advise you to eject each device before disconnecting to prevent data corruption:

Navigate to "My Computer", right-click on each connected device, and select "Eject":

Step 3: Log-out of cloud storage accounts.

Some ransomware-type might be able to hijack software that handles data stored within "the Cloud". Therefore, the data could be corrupted/encrypted. For this reason, you should log-out of all cloud storage accounts within browsers and other related software. You should also consider temporarily uninstalling the cloud-management software until the infection is completely removed.

Identify the ransomware infection:

To properly handle an infection, one must first identify it. Some ransomware infections use ransom-demand messages as an introduction (see the WALDO ransomware text file below).

This, however, is rare. In most cases, ransomware infections deliver more direct messages simply stating that data is encrypted and that victims must pay some sort of ransom. Note that ransomware-type infections typically generate messages with different file names (for example, "_readme.txt", "READ-ME.txt", "DECRYPTION_INSTRUCTIONS.txt", "DECRYPT_FILES.html", etc.). Therefore, using the name of a ransom message may seem like a good way to identify the infection. The problem is that most of these names are generic and some infections use the same names, even though the delivered messages are different and the infections themselves are unrelated. Therefore, using the message filename alone can be ineffective and even lead to permanent data loss (for example, by attempting to decrypt data using tools designed for different ransomware infections, users are likely to end up permanently damaging files and decryption will no longer be possible even with the correct tool).

Another way to identify a ransomware infection is to check the file extension, which is appended to each encrypted file. Ransomware infections are often named by the extensions they append (see files encrypted by Qewe ransomware below).

This method is only effective, however, when the appended extension is unique - many ransomware infections append a generic extension (for example, ".encrypted", ".enc", ".crypted", ".locked", etc.). In these cases, identifying ransomware by its appended extension becomes impossible.

One of the easiest and quickest ways to identify a ransomware infection is to use the ID Ransomware website. This service supports most existing ransomware infections. Victims simply upload a ransom message and/or one encrypted file (we advise you to upload both if possible).

The ransomware will be identified within seconds and you will be provided with various details, such as the name of the malware family to which the infection belongs, whether it is decryptable, and so on.

Example 1 (Qewe [Stop/Djvu] ransomware):

Example 2 (.iso [Phobos] ransomware):

If your data happens to be encrypted by ransomware that is not supported by ID Ransomware, you can always try searching the internet by using certain keywords (for example, a ransom message title, file extension, provided contact emails, crypto wallet addresses, etc.).

Search for ransomware decryption tools:

Encryption algorithms used by most ransomware-type infections are extremely sophisticated and, if the encryption is performed properly, only the developer is capable of restoring data. This is because decryption requires a specific key, which is generated during the encryption. Restoring data without the key is impossible. In most cases, cybercriminals store keys on a remote server, rather than using the infected machine as a host. Dharma (CrySis), Phobos, and other families of high-end ransomware infections are virtually flawless, and thus restoring data encrypted without the developers' involvement is simply impossible. Despite this, there are dozens of ransomware-type infections that are poorly developed and contain a number of flaws (for example, the use of identical encryption/decryption keys for each victim, keys stored locally, etc.). Therefore, always check for available decryption tools for any ransomware that infiltrates your computer.

Finding the correct decryption tool on the internet can be very frustrating. For this reason, we recommend that you use the No More Ransom Project and this is where identifying the ransomware infection is useful. The No More Ransom Project website contains a "Decryption Tools" section with a search bar. Enter the name of the identified ransomware, and all available decryptors (if there are any) will be listed.

Restore files with data recovery tools:

Depending on the situation (quality of ransomware infection, type of encryption algorithm used, etc.), restoring data with certain third-party tools might be possible. Therefore, we advise you to use the Recuva tool developed by CCleaner. This tool supports over a thousand data types (graphics, video, audio, documents, etc.) and it is very intuitive (little knowledge is necessary to recover data). In addition, the recovery feature is completely free.

Step 1: Perform a scan.

Run the Recuva application and follow the wizard. You will be prompted with several windows allowing you to choose what file types to look for, which locations should be scanned, etc. All you need to do is select the options you're looking for and start the scan. We advise you to enable the "Deep Scan" before starting, otherwise, the application's scanning capabilities will be restricted.

Wait for Recuva to complete the scan. The scanning duration depends on the volume of files (both in quantity and size) that you are scanning (for example, several hundred gigabytes could take over an hour to scan). Therefore, be patient during the scanning process. We also advise against modifying or deleting existing files, since this might interfere with the scan. If you add additional data (for example, downloading files/content) while scanning, this will prolong the process:

Step 2: Recover data.

Once the process is complete, select the folders/files you wish to restore and simply click "Recover". Note that some free space on your storage drive is necessary to restore data:

Create data backups:

Proper file management and creating backups is essential for data security. Therefore, always be very careful and think ahead.

Partition management: We recommend that you store your data in multiple partitions and avoid storing important files within the partition that contains the entire operating system. If you fall into a situation whereby you cannot boot the system and are forced to format the disk on which the operating system is installed (in most cases, this is where malware infections hide), you will lose all data stored within that drive. This is the advantage of having multiple partitions: if you have the entire storage device assigned to a single partition, you will be forced to delete everything, however, creating multiple partitions and allocating the data properly allows you to prevent such problems. You can easily format a single partition without affecting the others - therefore, one will be cleaned and the others will remain untouched, and your data will be saved. Managing partitions is quite simple and you can find all the necessary information on Microsoft's documentation web page.

Data backups: One of the most reliable backup methods is to use an external storage device and keep it unplugged. Copy your data to an external hard drive, flash (thumb) drive, SSD, HDD, or any other storage device, unplug it and store it in a dry place away from the sun and extreme temperatures. This method is, however, quite inefficient, since data backups and updates need to be made regularly. You can also use a cloud service or remote server. Here, an internet connection is required and there is always the chance of a security breach, although it's a really rare occasion.

We recommend using Microsoft OneDrive for backing up your files. OneDrive lets you store your personal files and data in the cloud, sync files across computers and mobile devices, allowing you to access and edit your files from all of your Windows devices. OneDrive lets you save, share and preview files, access download history, move, delete, and rename files, as well as create new folders, and much more.

You can back up your most important folders and files on your PC (your Desktop, Documents, and Pictures folders). Some of OneDrive’s more notable features include file versioning, which keeps older versions of files for up to 30 days. OneDrive features a recycling bin in which all of your deleted files are stored for a limited time. Deleted files are not counted as part of the user’s allocation.

The service is built using HTML5 technologies and allows you to upload files up to 300 MB via drag and drop into the web browser or up to 10 GB via the OneDrive desktop application. With OneDrive, you can download entire folders as a single ZIP file with up to 10,000 files, although it can’t exceed 15 GB per single download.

OneDrive comes with 5 GB of free storage out of the box, with an additional 100 GB, 1 TB, and 6 TB storage options available for a subscription-based fee. You can get one of these storage plans by either purchasing additional storage separately or with Office 365 subscription.

Creating a data backup:

The backup process is the same for all file types and folders. Here’s how you can back up your files using Microsoft OneDrive

Step 1: Choose the files/folders you want to backup.

Click the OneDrive cloud icon to open the OneDrive menu. While in this menu, you can customize your file backup settings.

Click Help & Settings and then select Settings from the drop-down menu.

Go to the Backup tab and click Manage backup.

In this menu, you can choose to backup the Desktop and all of the files on it, and Documents and Pictures folders, again, with all of the files in them. Click Start backup.

Now, when you add a file or folder in the Desktop and Documents and Pictures folders, they will be automatically backed up on OneDrive.

To add folders and files, not in the locations shown above, you have to add them manually.

Open File Explorer and navigate to the location of the folder/file you want to backup. Select the item, right-click it, and click Copy.

Then, navigate to OneDrive, right-click anywhere in the window and click Paste. Alternatively, you can just drag and drop a file into OneDrive. OneDrive will automatically create a backup of the folder/file.

All of the files added to the OneDrive folder are backed up in the cloud automatically. The green circle with the checkmark in it indicates that the file is available both locally and on OneDrive and that the file version is the same on both. The blue cloud icon indicates that the file has not been synced and is available only on OneDrive. The sync icon indicates that the file is currently syncing.

To access files only located on OneDrive online, go to the Help & Settings drop-down menu and select View online.

Step 2: Restore corrupted files.

OneDrive makes sure that the files stay in sync, so the version of the file on the computer is the same version on the cloud. However, if ransomware has encrypted your files, you can take advantage of OneDrive’s Version history feature that will allow you to restore the file versions prior to encryption.

Microsoft 365 has a ransomware detection feature that notifies you when your OneDrive files have been attacked and guide you through the process of restoring your files. It must be noted, however, that if you don’t have a paid Microsoft 365 subscription, you only get one detection and file recovery for free.

If your OneDrive files get deleted, corrupted, or infected by malware, you can restore your entire OneDrive to a previous state. Here’s how you can restore your entire OneDrive:

1. If you're signed in with a personal account, click the Settings cog at the top of the page. Then, click Options and select Restore your OneDrive.

If you're signed in with a work or school account,  click the Settings cog at the top of the page. Then, click Restore your OneDrive.

2. On the Restore your OneDrive page, select a date from the drop-down list. Note that if you're restoring your files after automatic ransomware detection, a restore date will be selected for you.

3. After configuring all of the file restoration options, click Restore to undo all the activities you selected.

The best way to avoid damage from ransomware infections is to maintain regular up-to-date backups.

Frequently Asked Questions (FAQ)

How was my computer hacked and how did hackers encrypt my files?

Cybercriminals distribute ransomware through methods such as malicious email attachments, pirated software, fake tech support websites, and harmful advertisements. They also exploit software vulnerabilities or target users who download files from unreliable sources. Once executed, the ransomware infects the system and begins its attack.

How to open ".snatch", ".jimm", ".googl", ".dglnl", ".ohwqg", ".wvtr0", or ".hceem" files?

Your files have been encrypted by ransomware, and you need a decryption tool to regain access to them.

Where should I look for free decryption tools for Snatch ransomware?

In case of a ransomware attack you should check the No More Ransom project website (more information above).

I can pay you a lot of money, can you decrypt files for me?

We do not offer decryption services. Files encrypted by ransomware are generally impossible to recover without the involvement of the developers unless there is a flaw in the ransomware. Any third party offering paid decryption is likely to be a scam or act as a middleman.

Will Combo Cleaner help me remove Snatch ransomware?

Yes, Combo Cleaner can scan your computer and remove ransomware. However, while antivirus software helps detect and eliminate the malware (and prevent more damage), it cannot decrypt the files that have already been encrypted.

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