Something Went Wrong With Your Internet Service Scam
Written by Tomas Meskauskas on (updated)
What is Something Went Wrong With Your Internet Service?
"Something Went Wrong With Your Internet Service" is another fake error message displayed by deceptive websites. Research shows that, in most cases, users visit these sites inadvertently - they are redirected by potentially unwanted programs (PUPs) or intrusive ads displayed by other rogue sites.
PUPs infiltrate systems without permission, cause redirects, deliver intrusive advertisements, gather various information, and misuse system resources without users’ permission.
The "Something Went Wrong With Your Internet Service" error states that an Internet connection is not available and, for this reason, the user should contact tech support via a toll-free telephone number provided. Furthermore, sites that display this error imitate the appearance of genuine "connection not available" errors displayed by operating systems.
Therefore, "Something Went Wrong With Your Internet Service" may seem believable, but is merely a scam. Criminals generate revenue by scaring and tricking victims into contacting 'tech support' and paying for services that are not required. "Something Went Wrong With Your Internet Service" is a fake error and should be ignored.
It can be removed simply by closing the web browser or rebooting the system. Note that some errors employ scripts that prevent users from closing browsing tabs/windows. In these cases, close the browser using Task Manager. After re-running it, never restore the previous session, otherwise the malicious sites are also re-opened.
As mentioned above, potentially unwanted programs deliver various intrusive ads (e.g., coupons, banners, pop-ups, etc.) These are delivered using tools that enable placement of third party graphical content on any site. Therefore, the ads often conceal visited site content, thereby significantly diminishing the browsing experience.
Furthermore, intrusive ads can lead to malicious websites and run scripts that download/install malware. Therefore, even accidental clicks can result in high-risk computer infections. Another important issue is information tracking.
Potentially unwanted programs often record IP addresses, URLs visited, pages viewed, search queries, keystrokes, and other information that might contain personal data. PUP developers share the data with third parties (potentially, cyber criminals) who generate revenue by misusing private data.
This behavior can lead to serious privacy issues or even identity theft. In this, potentially unwanted programs often mine cryptocurrencies or run other unwanted background processes. These programs essentially misuse system resources without permission, thereby significantly reducing overall performance. You are strongly advised to uninstall all PUPs immediately.
| Name | "Something Went Wrong With Your Internet Service" virus |
| Threat Type | Adware, Unwanted ads, Pop-up Virus |
| Symptoms | Seeing advertisements not originating from the sites you are browsing. Intrusive pop-up ads. Decreased Internet browsing speed. |
| Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake flash player installers. |
| Damage | Decreased computer performance, browser tracking - privacy issues, possible additional malware infections. |
| Malware Removal (Windows) | To eliminate possible malware infections, scan your computer with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. |
"Something Went Wrong With Your Internet Service" is virtually identical to Windows Is Resetting Itself, Call Windows Help Desk Immediately, Comcast Cable Warning Alert, and dozens of other fake viruses.
All claim that the system is damaged, however, the only purpose of these fake errors is to extort money from unsuspecting users or promote potentially unwanted programs (e.g., fake anti-virus/system optimization tools). Research shows that potentially unwanted programs also share many similarities.
By offering various 'useful features', they attempt to give the impression of legitimacy and trick users to install. PUPs are designed only to generate revenue for the developers, whilst regular users receive no significant value. They do not enable the functions promised, but simply pose a direct threat to your privacy and Internet browsing safety.
How did potentially unwanted programs install on my computer?
Some PUPs have official download website, however, due to the lack of knowledge and careless behavior of many users, PUPs often infiltrate systems without permission. Developers proliferate potentially unwanted programs using intrusive advertising and "bundling" (stealth installation of third party software together with regular apps) methods.
They are aware that many users rush when downloading/installing software and skip steps. Therefore, developers hide "bundled" programs within "Custom/Advanced" settings of these procedures. By skipping download/installation steps and clicking on various advertisements, users expose their systems to risk of various infections and compromise their privacy.
How to avoid installation of potentially unwanted applications?
The key to computer safety is caution. Therefore, pay close attention when browsing the Internet and downloading/installing software. Intrusive advertisements typically seem legitimate, but most redirect to dubious websites (gambling, pornography, adult dating, and so on).
If you experience these redirects, immediately check the list of installed applications/browser plug-ins and remove any suspicious entries. Furthermore, carefully analyze each step (especially "Custom/Advanced" settings) and opt-out of all additionally-included programs.
You are also advised to download your applications from official sources only, using direct download links. Third party downloaders/installers are often monetized using the "bundling" method (they promote rogue apps), and thus, these tools should not be used.
Text presented in "Something Went Wrong With Your Internet Service" scam:
There is no Internet connection
DNS_PROBE_FINISHED_NO_INTERNET
:-) oops.
Something Went Wrong With Your Internet Service
Your Windows 10 System And TCPIP is Blocked by Internet service provider
For Immediate Technical Assistance Contact Verizon FiOS Help Desk at Toll Free:
Instant automatic malware removal:
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Quick menu:
- What is Something Went Wrong With Your Internet Service?
- STEP 1. Uninstall deceptive applications using Control Panel.
- STEP 2. Remove adware from Internet Explorer.
- STEP 3. Remove rogue extensions from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
- STEP 5. Remove rogue extensions from Safari.
- STEP 6. Remove rogue plug-ins from Microsoft Edge.
Removal of potentially unwanted programs:
Windows 11 users:
Right-click on the Start icon, select Apps and Features. In the opened window search for the application you want to uninstall, after locating it, click on the three vertical dots and select Uninstall.
Windows 10 users:
Right-click in the lower left corner of the screen, in the Quick Access Menu select Control Panel. In the opened window choose Programs and Features.
Windows 7 users:
Click Start (Windows Logo at the bottom left corner of your desktop), choose Control Panel. Locate Programs and click Uninstall a program.
macOS (OSX) users:
Click Finder, in the opened screen select Applications. Drag the app from the Applications folder to the Trash (located in your Dock), then right click the Trash icon and select Empty Trash.
In the uninstall programs window, look for any suspicious/recently-installed applications, select these entries and click "Uninstall" or "Remove".
After uninstalling the potentially unwanted program, scan your computer for any remaining unwanted components or possible malware infections. To scan your computer, use recommended malware removal software.
Remove rogue extensions from Internet browsers:
Video showing how to remove potentially unwanted browser add-ons:
Remove malicious add-ons from Internet Explorer:
Click the "gear" icon 
(at the top right corner of Internet Explorer), select "Manage Add-ons". Look for any recently-installed suspicious browser extensions, select these entries and click "Remove".
Optional method:
If you continue to have problems with removal of the "something went wrong with your internet service" virus, reset your Internet Explorer settings to default.
Windows XP users: Click Start, click Run, in the opened window type inetcpl.cpl In the opened window click the Advanced tab, then click Reset.
Windows Vista and Windows 7 users: Click the Windows logo, in the start search box type inetcpl.cpl and click enter. In the opened window click the Advanced tab, then click Reset.
Windows 8 users: Open Internet Explorer and click the gear icon. Select Internet Options.
In the opened window, select the Advanced tab.
Click the Reset button.
Confirm that you wish to reset Internet Explorer settings to default by clicking the Reset button.
Remove malicious extensions from Google Chrome:
Click the Chrome menu icon 
(at the top right corner of Google Chrome), select "More tools" and click "Extensions". Locate all recently-installed suspicious browser add-ons and remove them.
Optional method:
If you continue to have problems with removal of the "something went wrong with your internet service" virus, reset your Google Chrome browser settings. Click the Chrome menu icon (at the top right corner of Google Chrome) and select Settings. Scroll down to the bottom of the screen. Click the Advanced… link.
After scrolling to the bottom of the screen, click the Reset (Restore settings to their original defaults) button.
In the opened window, confirm that you wish to reset Google Chrome settings to default by clicking the Reset button.
Remove malicious plug-ins from Mozilla Firefox:
Click the Firefox menu 
(at the top right corner of the main window), select "Add-ons". Click "Extensions", in the opened window, remove all recently-installed suspicious browser plug-ins.
Optional method:
Computer users who have problems with "something went wrong with your internet service" virus removal can reset their Mozilla Firefox settings.
Open Mozilla Firefox, at the top right corner of the main window, click the Firefox menu, in the opened menu, click Help.
Select Troubleshooting Information.
In the opened window, click the Refresh Firefox button.
In the opened window, confirm that you wish to reset Mozilla Firefox settings to default by clicking the Refresh Firefox button.
Remove malicious extensions from Safari:
Make sure your Safari browser is active, click Safari menu, and select Preferences....
In the opened window click Extensions, locate any recently installed suspicious extension, select it and click Uninstall.
Optional method:
Make sure your Safari browser is active and click on Safari menu. From the drop down menu select Clear History and Website Data...
In the opened window select all history and click the Clear History button.
Remove malicious extensions from Microsoft Edge:
Click the Edge menu icon 
(at the upper-right corner of Microsoft Edge), select "Extensions". Locate all recently-installed suspicious browser add-ons and click "Remove" below their names.
Optional method:
If you continue to have problems with removal of the "something went wrong with your internet service" virus, reset your Microsoft Edge browser settings. Click the Edge menu icon (at the top right corner of Microsoft Edge) and select Settings.
In the opened settings menu select Reset settings.
Select Restore settings to their default values. In the opened window, confirm that you wish to reset Microsoft Edge settings to default by clicking the Reset button.
- If this did not help, follow these alternative instructions explaining how to reset the Microsoft Edge browser.
Summary:
Commonly, adware or potentially unwanted applications infiltrate Internet browsers through free software downloads. Note that the safest source for downloading free software is via developers' websites only. To avoid installation of adware, be very attentive when downloading and installing free software. When installing previously-downloaded free programs, choose the custom or advanced installation options – this step will reveal any potentially unwanted applications listed for installation together with your chosen free program.
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